Customer Success Manager

চাকরির বিবরণ

Quantigo AI is looking for an experienced Customer Success Manager to manage client relationships, streamline operations and drive growth, guiding the team and directly managing high-value accounts so every client gets consistent service. Full-time and permanent, hybrid: Monday to Friday, 11:00am to 3:00pm (three days in office, two from home) and 10:00pm to 2:00am from home (GMT+6).

দায়িত্ব

• Oversee client onboarding led by the team and step in for complex or strategic accounts
• Serve as escalation point for high-value clients and act as a trusted advisor to senior client stakeholders
• Coordinate with project managers and other teams to ensure timely, high-quality delivery
• Track client satisfaction, usage patterns and account health across the portfolio
• Facilitate regular business reviews for strategic accounts and support renewals and retention
• Identify and drive upselling and cross-selling, especially in enterprise accounts
• Guide the team, review client communications and design scalable customer success processes and playbooks
• Oversee invoicing and payment follow-up and report on account health, revenue and client satisfaction

যোগ্যতা

• 3-5 years in customer success, account management or client services, ideally in AI/ML, outsourcing or B2B
• Strong background managing client relationships and streamlining operations
• Ability to lead a team and design customer success processes and reporting frameworks

দক্ষতা

• Account Management
• Client Relationship Management
• Customer Success
• Renewals
• Team Leadership