Associate Officer (BLC)

চাকরির বিবরণ

BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential. Job purpose: this position is responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities. Education: Bachelor's degree in any discipline from a recognised university. Experience: minimum 1 year of relevant work experience in customer service or front desk operations is preferred. This position is open for Bangladeshi nationals only. BRAC does not charge any fees at any stage of the recruitment process.

দায়িত্ব

• Welcome, greet, and direct visitors, guests, and participants to the appropriate personnel or designated areas.
• Receive, sort, distribute, and dispatch incoming and outgoing mail, documents, and packages.
• Respond to visitors' inquiries by providing accurate information or referring them to the appropriate personnel.
• Notify relevant personnel of visitors' arrivals and facilitate timely communication.
• Maintain and update visitor and guest information in the designated software system, ensuring accuracy and confidentiality.
• Coordinate with security personnel and manage front desk communication through the telecommunications system.
• Schedule meetings, coordinate appointments, and facilitate daily office activities.
• Provide courteous and professional assistance to guests and participants to ensure a positive and comfortable experience.
• Monitor and update information on events, training programmes, and other activities organized at BRAC Learning Centre.
• Collect, record, and update feedback from guests and participants in the designated system.
• Assist guests and participants in completing registration forms and processing their reservations.
• Perform other relevant duties as assigned by the supervisor to ensure efficient front desk operations and quality guest services.

যোগ্যতা

• Bachelor's degree in any discipline from a recognised university.
• Minimum 1 year of relevant work experience in customer service or front desk operations is preferred.
• Knowledge of customer service management and guest relations.
• Basic knowledge of hospitality management and guest service standards.
• Basic computer knowledge and proficiency in relevant software.
• Interpersonal and written communication skills; communication skill in Bengali and English.
• Respect for people's sentiments, friendly attitude and effective teamwork.
• Stress management and ability to work under pressure.
• Open to Bangladeshi nationals only.

সুবিধা

• Festival Bonus
• Contributory Provident Fund
• Gratuity
• Health and Life Insurance
• Maternity/Paternity Leave
• Service Charge and others as per policy

দক্ষতা

• Communication
• Computer Skills
• Customer Service
• Hospitality Management