Virtual Medical Assistant (VMA)

Job description

UMR Labs is seeking a proactive, organized and patient-focused Virtual Medical Assistant to support a U.S.-based virtual medical practice. The role involves patient coordination, administrative support, pre-visit preparation, medical documentation, scheduling and post-visit follow-up to ensure a seamless patient experience. The role follows U.S. Pacific Time (PT), with an expected start around 7:00 AM PT; working hours may vary based on patient schedules and practice requirements. The ideal candidate is dependable, detail-oriented and proactive, able to manage multiple patient cases independently, communicate effectively and follow through until each task is completed, with a strong commitment to patient service, accuracy, confidentiality and timely escalation.

Responsibilities

• Conduct patient pre-screening calls and document symptoms, concerns, medications and updates
• Coordinate new patient onboarding, referrals, intake forms and medical records
• Prepare patient charts, review previous visit notes, verify lab results and identify missing information before appointments
• Prepare and review AI-assisted pre-visit summaries, SOAP notes and After Visit Summaries (AVS)
• Track and follow up on prescriptions, laboratory orders, supplements, test kits and pending patient requests
• Coordinate appointments, follow-ups, billing-related tasks and patient communications
• Monitor laboratory results and ensure they are uploaded and communicated to the appropriate team members
• Maintain accurate medical records and document all communication and follow-up activities
• Proactively manage outstanding tasks and ensure commitments are completed on time
• Escalate urgent symptoms, clinical concerns and issues requiring medical judgment to the provider
• Maintain patient confidentiality and follow established workflows and procedures

Requirements

• Strong written and verbal English communication skills
• Excellent organizational, multitasking and time-management abilities
• Strong attention to detail and proactive problem-solving skills
• Experience with patient coordination, scheduling, medical documentation or healthcare administration
• Familiarity with EHR/EMR systems and virtual communication tools
• Ability to learn new software and AI-assisted documentation workflows
• Professional, empathetic and patient-centered communication
• Ability to handle confidential patient information responsibly
• Preferred: previous experience as a Virtual Medical Assistant or in a healthcare administrative role, with medical records, lab coordination, referrals, prescriptions and follow-ups, or supporting U.S.-based healthcare providers

Skills

• EHR/EMR
• Medical Documentation
• Patient Coordination
• Scheduling
• SOAP Notes