Training and Implementation Associate

Job description

We are seeking a proactive, technically-minded Training and Implementation Associate to drive client success, deliver essential training, and ensure project implementation. The role spans client success and training delivery, data-driven content and reporting, growth/marketing/outreach, and tech integration and innovation, including piloting new AI and Machine Learning tools to enhance internal productivity and client service delivery.

Responsibilities

• Manage client relationships and ensure successful project implementation
• Design and deliver effective training programs (online and onsite) on various solutions
• Provide ongoing technical support and guidance to clients
• Create comprehensive training and support materials
• Analyze training effectiveness data and develop performance reports, translating data into actionable insights
• Communicate proactively with potential clients and articulate the value proposition of services
• Develop compelling marketing materials
• Organize and execute promotional events (conferences, workshops, information sessions)
• Actively explore and pilot new technological solutions, including AI and Machine Learning tools, to enhance internal productivity and client service delivery

Requirements

• Bachelor's degree in IT, Business, Disability Studies, Education, or a related field
• Fresh graduates are encouraged to apply
• Strong written and verbal communication skills in both English and Bangla
• Demonstrated interest in data analysis (spreadsheets, basic dashboards) and proven ability to use AI/GenAI tools for research and content creation
• Proficiency in digital marketing, social media, teaching, and public speaking
• Strong computer skills and eagerness to master new cloud technologies
• Willingness to travel for work when needed

Skills

• Client Management
• Data Analysis
• Digital Marketing
• Public Speaking
• Training Delivery