Telesales Team Lead

Job description

Academy of Business Professionals (ABP) is a leading institute in Bangladesh, delivering PGD programmes, short courses and corporate training rooted in practical, career-oriented learning. ABP is looking for a disciplined, target-focused leader to manage lead distribution, follow-up supervision and sales coordination for its Admission & Sales team.

Department: Sales & Admission. Job type: Full-time. Working days: 6 days a week (Friday off). Working hours: 10:00 AM - 7:00 PM. Location: Panthapath, Dhaka.

How to apply: send your CV to hr@abpbd.org with the subject line "Application for Telesales Lead".

Responsibilities

• Distribute and manage leads from Facebook, website, webinars, referrals and campaigns across the team
• Monitor follow-up discipline and ensure every lead is contacted, updated and tracked on time
• Supervise team performance and support members in improving conversion rates
• Coordinate closely with the Digital Marketing team to improve lead quality, quantity and campaign feedback
• Stay updated on market trends, competitor activity and learner demand across course categories
• Maintain WhatsApp communication templates and ensure professional, consistent messaging
• Prepare daily, weekly and monthly reports on lead handling, conversion and collection performance
• Handle crisis situations (missed leads, delayed follow-ups, campaign issues) with quick, calm problem-solving
• Motivate and guide team members using emotional intelligence and constructive feedback

Requirements

• Bachelor's degree in any discipline
• Proven experience in telesales, admission counselling, education sales or call centre operations
• Experience supervising or managing a sales/admission team preferred
• Strong team coordination and follow-up monitoring
• Excellent communication skills in Bangla and basic English
• Proficiency in MS Excel, Google Sheets and CRM/lead tracking systems
• Strong organisational and reporting ability
• Nice to have: familiarity with AI tools for communication, reporting and analysis
• Nice to have: leadership mindset with crisis management and people-management ability
• Nice to have: experience coordinating with digital marketing/campaign teams

Benefits

• Lucrative performance-based incentive
• Fully subsidised lunch
• Festival bonus: 2

Skills

• CRM
• Google Sheets
• Lead management
• MS Excel
• Team supervision
• Telesales