Software Engineer, Platform Engineering

Job description

This position is an engineering role within Twilio Platform Engineering, suited to an engineer who is building hands-on experience with highly available, large-scale distributed systems.

Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L2 engineer, you will help build and operate backend services at scale, working alongside more senior engineers on our dual-cloud infrastructure spanning Amazon Web Services (AWS) and Microsoft Azure. You'll get hands-on with Kubernetes, contribute to Terraform-based infrastructure automation, and write production code to help keep distributed systems healthy under real production load, using modern AI-assisted tooling to move faster and ramp up your skills.

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Responsibilities

• WEAR THE CUSTOMER'S SHOES: Help design, build, and operate services and automations that support Kubernetes clusters at scale, under the guidance of senior engineers. Work with product management and technical leadership to turn well-scoped tasks into working code.
• BE AN OWNER (CODE QUALITY): Participate in code reviews and follow established patterns and testing standards (unit and integration testing) across the team and platform.
• BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Support cloud configurations across AWS and Azure environments using Infrastructure as Code (Terraform). Help maintain observability coverage, including metrics, alerts, and basic distributed tracing, across core data pipelines.
• CHAMPION ENGINEERING HEALTH: Build awareness of clean architectural practices. Flag technical debt, bugs, and small-scale system issues to your team as you encounter them.
• GROW AND COLLABORATE: Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role.

Requirements

• Experience: 1-2+ years of professional software engineering experience, including some exposure to building or operating backend services using Kubernetes. Familiarity with basic Kubernetes operations (deployments, pods, services) is expected; deep production-scale cluster-upgrade experience is not required.
• Modern Development Workflow: Practical experience with, or strong desire to learn, AI-assisted development tools (e.g., Claude Code) to help write code, automate testing, and support debugging workflows.
• Deployment Orchestration: Some exposure to GitOps workflows (e.g., ArgoCD) and CI/CD pipelines (e.g., Harness or an equivalent platform); willingness to learn our specific tooling on the job.
• Language Proficiency: Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest.
• Cloud Infrastructure: Some experience with cloud environments, ideally basic exposure to AWS core services (such as EC2, S3, EKS) or their Microsoft Azure equivalents (such as Virtual Machines, Blob Storage, AKS). General familiarity with networking concepts (VPC/VNet basics) is a plus.
• Infrastructure as Code: Basic familiarity with Terraform or similar IaC tools.

Benefits

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.