Shift Lead - Customer Service

Job description

foodpanda is part of the Delivery Hero Group. The Shift Lead - Customer Service attends inbound and outbound chats, calls and cases, manages a team of customer service agents, prepares KPI and performance reports for management, and works six days a week, six hours a day, in different shifts.

Responsibilities

• Attend inbound and outbound chats/calls/cases solving customer issues.
• Must have problem-solving skills and follow timeline when assigned for task.
• Manage a team of customer service agents.
• Prepare KPI reports, performance reports for management review.
• Able to follow order processing system from the back end.
• Willing to work 6 days and 6 hours per day in different shifts.