Senior Product Manager, Retailer App Platform & Insights

Job description

About the Role: We're looking for a Senior Product Manager to shape how some of the world's largest retailers manage and grow their digital businesses on Instacart.

You'll own Retailer App as a platform , building a consumer-grade experience where retailers can easily manage their storefronts, discover and adopt new capabilities, and take greater control of their businesses. You'll also build the foundations that enable product teams across Instacart to deliver great retailer experiences quickly, consistently, and safely.

In parallel, you'll own Analytics & Insights , one of Retailer App's core products, transforming retailer data into actionable insights that help retailers grow.

Responsibilities

• Make performance understandable: Build intuitive analytics experiences that give retailers visibility into their commerce, content, and product performance, helping them understand what's happening and why.
• Turn data into actionable insights: Move beyond traditional dashboards to deliver personalized, data-backed recommendations that surface the most valuable opportunities to grow.
• Connect insights to action: Enable retailers to act directly on recommendations through streamlined workflows, automation, and AI-powered capabilities.
• Shape the future of retailer intelligence: Build toward a proactive, intelligent experience that continuously helps retailers identify opportunities, optimize their businesses, and measure impact.
• Set product direction: Define a compelling multi-half vision and strategy, translating customer needs and emerging technologies into a pragmatic roadmap with measurable outcomes.
• Execute with speed and ownership: Independently drive complex initiatives from ambiguity to launch, making smart tradeoffs and delivering high-quality products with exceptional throughput.

Requirements

• Build a consumer-grade experience: Make Retailer App intuitive, cohesive, and delightful, with seamless navigation, personalized homepages, and end-to-end workflows that make it effortless for retailers to get their jobs done.
• Drive feature discovery and adoption: Surface and merchandise the growing suite of Storefront Pro capabilities so retailers can easily discover valuable features, understand their benefits, and adopt or upgrade to unlock more value.
• Empower retailers through self-service: Build intuitive self-service experiences that allow retailers to explore, configure, and manage their storefront capabilities with greater flexibility, transparency, and control.
• Enable teams to build fast and safely: Establish reusable components, templates, common UX patterns, and governance frameworks that help product teams ship high-quality, consistent retailer experiences with speed and confidence.
• Own the end-to-end experience: Set the vision and standards for Retailer App across product teams, ensuring individual features come together into one coherent, exceptional experience rather than a collection of disconnected tools.
• 8+ years of B2B product management experience , including 2+ years building platform products.
• Exceptional product craft and UX judgment: Strong intuition for creating intuitive, elegant experiences that simplify complex customer workflows.
• Strong platform product thinking: Experience building scalable platforms, shared capabilities, and frameworks that enable multiple teams to deliver products efficiently and consistently.
• Exceptional ownership and execution: Proven ability to independently set direction, navigate ambiguity, make high-quality decisions, and ship complex products at high velocity.
• Cross-functional leadership: Ability to influence teams without direct authority, align stakeholders with competing priorities, and drive decisions across a broad product surface.