Reservations Agent

Job description

Millennium Hotel Doha is hiring a Reservations Agent to be the first point of contact for guests looking to make room reservations. The role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Responsibilities

• Assist guests with room reservations by phone, email and online platforms
• Provide information about room availability, rates and hotel amenities
• Process guest reservations accurately and efficiently
• Address guest inquiries and concerns about bookings and accommodation
• Verify guest information and payment details to confirm reservations
• Offer recommendations based on guest preferences and needs
• Promote special offers, packages and discounts
• Keep up-to-date knowledge of hotel policies, procedures and room types
• Work with the reservations team on accurate room inventory management
• Assist with group reservations and bookings
• Take part in ongoing training
• Follow environmental, health and safety procedures and policies

Skills

• Customer Service
• Hotel Reservations
• Room Inventory
• Upselling