Quality Process Specialist II

Job description

The Quality Processes Specialist II ensures Right First-Time delivery within the supply chain for sourcing of best-in-class product. Coaches, trains, and drives the vendor base to ensure consumer satisfaction. The role manages non-conformance issues, customer complaint resolution, and the close-the-loop process; manages the CSC Strategic Product Audit Program; ensures product performance standards are followed through the Upstream Product Risk assessment process; validates bulk reproducibility of styles and addresses potential failures from design/engineering, raw materials, and manufacturing process; and supports the QFI and VQE Empowerment programs at a factory level. Job Location: Dhaka only. Travel: Substantial - 50%. Work Schedule: Standard Hours.

Responsibilities

• Participate in managing non-conformance issues, customer complaint resolution, and the close-the-loop process
• Manage the CSC Strategic Product Audit Program
• Ensure product performance standards are followed through the Upstream Product Risk assessment process
• Validate bulk reproducibility of the style and address potential failures caused by design/engineering, raw materials, and manufacturing process
• Support the QFI and VQE Empowerment programs at a factory level
• Ensure brand/region expectations are met
• Deliver Quality Readiness at a style level through an efficient VQE program
• Collaborate with internal stakeholders and design quality processes within the Regional Liaison Office to enable best-in-class manufacturing

Requirements

• Bachelor's degree, applicable certification, or equivalent experience
• Typically requires 5-8 years of professional experience with general proficiency in relevant tools, systems and procedures
• Working knowledge of principles, practices and concepts within quality/sourcing discipline
• Ability to solve varied and somewhat difficult problems, consulting with staff on more complex issues
• Understanding of key business drivers and organizational processes
• Strong communication skills to explain and simplify complex information to others
• Willingness to travel substantially (up to 50%)

Skills

• Product Audits
• Quality Assurance
• Risk Assessment
• Supply Chain Quality
• Vendor Management