Operations Manager

Job description

Operations Manager - Sunrise Education Consultants

WE ARE HIRING | OPERATIONS MANAGER

Sunrise Education Consultants is looking for an experienced,

organized, and results-oriented Operations Manager to oversee

daily operations, coordinate departments, monitor team performance, and ensure

smooth service delivery.

Position:

Operations Manager

Job Location:

Banani, Dhaka-1213

Employment Type:

Full-Time

On-Site

Salary & Benefits:

Negotiable

Educational Qualification:

Bachelor’s degree in Business Administration, Management, Operations,

Marketing, or a related field.

MBA/Master’s will be considered an added advantage.

Experience:

Minimum 5 years of relevant experience in Operations, Business Management,

Administration, or a similar managerial role.

Experience in an education consultancy, service-based organization, or

corporate environment will be preferred.

Candidates with strong experience in team management and multi-department

coordination will receive preference.

Key Responsibilities:

Oversee and manage daily office operations.

Coordinate activities among Counselling, Call Centre, Admissions, Visa

Processing, Marketing, HR, Accounts, and Administration.

Monitor employee productivity, discipline, task completion, and overall

performance.

Ensure student enquiries, applications, documentation, admissions, and

visa-related processes are properly followed up.

Monitor leads, counselling appointments, applications, conversions, and

pending student cases.

Ensure departments meet deadlines and operational targets.

Handle important student or guardian complaints and coordinate timely

resolutions.

Develop and improve operational workflows and SOPs.

Conduct regular team and operational review meetings.

Monitor departmental and employee KPIs.

Prepare daily, weekly, and monthly operational reports for management.

Coordinate with HR regarding manpower, performance, and training needs.

Coordinate with Accounts regarding student payments, dues, refunds, and

operational expenses.

Monitor branch operations and maintain consistent service standards.

Identify operational problems and implement practical solutions.

Ensure proper use of CRM, spreadsheets, and operational tracking systems.

Maintain confidentiality and ensure company policies are properly followed.

Required Skills:

Strong leadership and team-management skills

Excellent communication and coordination ability

Strong problem-solving and decision-making skills

Good knowledge of operational planning and workflow management

Strong follow-up and reporting skills

Proficiency in Microsoft Excel, Google Sheets, Microsoft Word, and Google Workspace

Familiarity with CRM or task-management systems will be an advantage

Good written and verbal communication skills in Bangla and English

Preferred Qualities:

Responsible and accountable

Organized and disciplined

Proactive and solution-oriented

Strong in leadership and execution

Professional and customer-focused

Able to work under pressure

Detail-oriented and trustworthy

Application Process:

Interested candidates are requested to submit their updated CV/Resume

mentioning the position.

Responsibilities

• Oversee and manage daily office operations.
• Coordinate activities among Counselling, Call Centre, Admissions, Visa
• Processing, Marketing, HR, Accounts, and Administration.
• Monitor employee productivity, discipline, task completion, and overall
• performance.
• Ensure student enquiries, applications, documentation, admissions, and
• visa-related processes are properly followed up.
• Monitor leads, counselling appointments, applications, conversions, and
• pending student cases.
• Ensure departments meet deadlines and operational targets.
• Handle important student or guardian complaints and coordinate timely
• resolutions.
• Develop and improve operational workflows and SOPs.
• Conduct regular team and operational review meetings.
• Monitor departmental and employee KPIs.
• Prepare daily, weekly, and monthly operational reports for management.
• Coordinate with HR regarding manpower, performance, and training needs.
• Coordinate with Accounts regarding student payments, dues, refunds, and
• operational expenses.
• Monitor branch operations and maintain consistent service standards.
• Identify operational problems and implement practical solutions.
• Ensure proper use of CRM, spreadsheets, and operational tracking systems.
• Maintain confidentiality and ensure company policies are properly followed.

Requirements

• Bachelor’s degree in Business Administration, Management, Operations,
• Marketing, or a related field.
• MBA/Master’s will be considered an added advantage.
• Minimum 5 years of relevant experience in Operations, Business Management,
• Administration, or a similar managerial role.
• Experience in an education consultancy, service-based organization, or
• corporate environment will be preferred.
• Candidates with strong experience in team management and multi-department
• coordination will receive preference.
• Strong leadership and team-management skills
• Excellent communication and coordination ability
• Strong problem-solving and decision-making skills
• Good knowledge of operational planning and workflow management
• Strong follow-up and reporting skills
• Proficiency in Microsoft Excel, Google Sheets, Microsoft Word, and Google Workspace
• Familiarity with CRM or task-management systems will be an advantage
• Good written and verbal communication skills in Bangla and English
• Proactive and solution-oriented
• Professional and customer-focused
• Detail-oriented and trustworthy
• Interested candidates are requested to submit their updated CV/Resume
• mentioning the position.