Operations Excellence Senior Manager

Job description

To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division

Responsibilities

• Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
• Align operational goals with the company’s overall business strategy and ensure cross-functional teams are working toward shared objectives.
• Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
• Drive operational innovation through automation, technology adoption, and process improvements.
• Ensure processes are scalable and adaptable to support business expansion.
• Establish and monitor KPIs to track and measure operational performance across key areas.
• Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
• Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
• Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
• Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
• Develop and implement robust fraud prevention strategies.
• Analyze transaction data to identify patterns and anomalies.
• Collaborate with technology teams to enhance fraud detection algorithms.
• Train and educate operational staff on fraud prevention best practices.

Requirements

• 10 -12 years of experience in operations, process improvement, or operational excellence roles
• Strong knowledge of operational improvement methodologies
• Strong problem-solving skills
• Advance analytical skills
• Leadership skills
• Bachelor’s degree in business management, or a related field
• Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
• Benefits