Merchant Operations Manager

Job description

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Merchant Operations Manager

What You’ll Be Doing

- Drive delivery operational excellence: Proactively diagnose, resolve, and report on operational bottlenecks for high-volume partners, testing and scaling systematic solutions cross-functionally.

- Champion partner feedback in Product: Collaborate closely with Product teams to ensure the voice of the partner is embedded into new feature development and lead rollout across internal and external stakeholders.

- Lead partner expansion and launches: Own operational readiness for expanding existing partners and rolling out new sites, ensuring high operational performance from day one.

- Partner with Commercial teams: Attend partner Monthly and Quarterly Business Reviews to provide operational updates, align KPIs, and equip commercial leads with tools to improve site performance.

- Deliver impactful cross-functional projects: Lead high-impact strategic initiatives (such as Back to Basics and Pay for Performance frameworks), using data to build compelling business cases for senior stakeholders.

What You’ll Need to Thrive

- Proven stakeholder management & influence: Track record of developing strong working relationships with internal and external partners, with demonstrated ability to gain buy-in for strategic initiatives.

- Structured project management: Demonstrated experience managing complex, cross-functional projects and stakeholders in a structured, logical way to deliver measurable outcomes.

- Data-driven analytical skills: Strong capability to navigate complex data, identify key operational insights, and present clear, compelling business cases.

- Proactive problem solver: Inquisitive mindset with a proven ability to challenge the status quo, diagnose operational gaps, and test scalable solutions.

- Negotiation & commercial acumen: Ability to align operational performance with commercial strategy, leveraging relationships and robust proposals during partner negotiations.

Why Join Us?

Our Global Structure

Responsibilities

• Drive delivery operational excellence: Proactively diagnose, resolve, and report on operational bottlenecks for high-volume partners, testing and scaling systematic solutions cross-functionally.
• Champion partner feedback in Product: Collaborate closely with Product teams to ensure the voice of the partner is embedded into new feature development and lead rollout across internal and external stakeholders.
• Lead partner expansion and launches: Own operational readiness for expanding existing partners and rolling out new sites, ensuring high operational performance from day one.
• Partner with Commercial teams: Attend partner Monthly and Quarterly Business Reviews to provide operational updates, align KPIs, and equip commercial leads with tools to improve site performance.
• Deliver impactful cross-functional projects: Lead high-impact strategic initiatives (such as Back to Basics and Pay for Performance frameworks), using data to build compelling business cases for senior stakeholders.

Requirements

• Proven stakeholder management & influence: Track record of developing strong working relationships with internal and external partners, with demonstrated ability to gain buy-in for strategic initiatives.
• Structured project management: Demonstrated experience managing complex, cross-functional projects and stakeholders in a structured, logical way to deliver measurable outcomes.
• Data-driven analytical skills: Strong capability to navigate complex data, identify key operational insights, and present clear, compelling business cases.
• Proactive problem solver: Inquisitive mindset with a proven ability to challenge the status quo, diagnose operational gaps, and test scalable solutions.
• Negotiation & commercial acumen: Ability to align operational performance with commercial strategy, leveraging relationships and robust proposals during partner negotiations.