Marketplace Onboarding Coordinator

Job description

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform, supporting businesses looking to grow their service offerings while empowering technicians to leverage their skills on their own terms.

Why this role matters: the Marketplace Onboarding Coordinator will be responsible for coordinating Provider activities, including marketplace Provider and Service Company verification, Persona IDV verification and onboarding. Key to this role is being able to remove barriers for new Providers and make recommendations to remove friction during the onboarding experience. Responsibilities include handling marketplace provider cases and queues and assisting new Providers and Service Companies with quickly and seamlessly onboarding onto Field Nation. The coordinator must clearly identify friction in the onboarding experience, remove blockers, and accelerate user adoption by advising Providers on product features, in a fast-paced, high-growth environment.

Position type / hours: full-time, hybrid (in the office on Mondays & Tuesdays). Shift: 9 hours/day, 5 days per week (Mon-Fri); working hours generally 8pm-5am (can vary due to daylight savings in the U.S.). Office: Uttara, Dhaka. Salary: BDT 40,000-50,000 monthly. Team: Marketplace Experience and Operations.

Responsibilities

• Responsible for new Provider marketplace conversion rates and time to access for new Provider and Service Company customers
• Assist new Providers with onboarding onto Field Nation
• Provide platform demo/training for high-value providers
• Consult with early high-value Providers and Service Companies to understand their business objectives and goals
• Set, communicate, and track against internal and external timelines to ensure successful onboarding
• Collaborate with internal departments including Sales, Customer Success, Product Management, and Marketing
• Serve as an escalation point of contact during Provider and Service Company onboarding
• Make effective decisions when presented with multiple options for how to progress with the project
• Communicate program recommendations to relevant stakeholders
• Produce accurate and timely reporting of program status throughout its life cycle
• Work under moderate supervision with some latitude for independent judgment
• Measure, analyze and report key trends in program performance and drive opportunities to improve

Requirements

• Excellent communication skills (verbal and written) with a consultative style
• Detail oriented and organized
• Must be comfortable using Microsoft Excel
• Ability to clearly present material and recommendations
• A highly motivated team player with a proactive approach to work
• A finisher/completer with a high level of personal ownership of team performance
• Self-driven, results oriented, with a clear focus on high quality
• Able to work well with colleagues within different areas of expertise
• Comfortable operating in a fast-paced, highly dynamic environment
• Able to work the 8pm-5am (US-hours) shift, Monday-Friday

Benefits

• Field Nation LLC performance reward
• Festival bonus
• Referral bonus
• Gratuity and leave encashment
• Medical insurance for employee, spouse and children
• Gym membership
• Complimentary lunch/dinner and unlimited tea & coffee
• Transportation and mobile data allowance
• Career development budget
• Hybrid work model (2 days in-office, 3 days remote)
• Summer & winter field weeks and quarterly team outing budget
• Paid time off, Hajj/Umrah leave, maternity and paternity leave

Skills

• Customer Onboarding
• Microsoft Excel
• Product Training
• Reporting
• Stakeholder Communication