Key Account Manager - Service

Job description

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase, and to complement our growth plans and drive our sustainable success with customer strategy, Service is a strategic priority for our Business.

As part of this effort, we are looking for an energetic and enthusiastic Key Account Manager with a strong customer-focused mindset to be based in our Doha, Qatar office and report to the Deputy GM & Head of Sales for Qatar.

In this role, the Key Account Manager is responsible for developing mutually beneficial relationships between KONE and customers who are strategic or nationally/locally important. He/she maximizes KONE’s current and future share of the customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.

Key Responsibilities:

Customer Relationship Management

• Accountable for managing strategic and/or Core 1 customers assigned to him/her

• Accountable for accuracy of customer data and hierarchies.

• Accountable for customer plans, their approval, and follow-up with the unit management

• Accountable for building and coordinating relationships on many levels between customers’ organization and KONE as well as other stakeholders.

• Responsible for evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team.

Sales

• Responsible for creating and managing opportunities in his/her customer base with the account teams

• Responsible for sharing customer knowledge and contacts to support other account team members to win the orders

• Creates value propositions with clearly described benefits of KONE solutions for customers’ needs

• Accountable for national or frame agreements and managing the customer’s contract portfolio

• Responsible for developing the profitability of the customers’ business with KONE according to the account plan.

What We’re Looking For:

• Tender & Contract Management: Proven experience managing governmental/public tenders, including reviewing ITT (Invitation to Tender) requirements, completing customer-specific tender documentation/templates, and managing RFIs to clarify requirements with clients before submission. Experience in negotiating contractual terms and conditions, rather than solely commercial terms or scope of work, is also required.

• We’re seeking someone with a strong customer-first mindset who is proactive, analytical, and passionate about delivering results

• Bachelor’s degree holder

• Minimum of 5 years of sales experience, with a strong background in business development and prospecting. Experience within the Elevator industry will be an added advantage.

• Proven track record of handling key accounts and delivering commercial success.

• Strong commercial acumen, excellent negotiation and presentation skills.

• A natural relationship builder who thrives on collaboration and influence.

• Excellent English communication skills. Arabic is an added advantage.

• Qatar market experience is highly desirable.

Responsibilities

• Accountable for managing strategic and/or Core 1 customers assigned to him/her
• Accountable for accuracy of customer data and hierarchies.
• Accountable for customer plans, their approval, and follow-up with the unit management
• Accountable for building and coordinating relationships on many levels between customers’ organization and KONE as well as other stakeholders.
• Responsible for evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team.
• Responsible for creating and managing opportunities in his/her customer base with the account teams
• Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
• Creates value propositions with clearly described benefits of KONE solutions for customers’ needs
• Accountable for national or frame agreements and managing the customer’s contract portfolio
• Responsible for developing the profitability of the customers’ business with KONE according to the account plan.

Requirements

• Tender & Contract Management: Proven experience managing governmental/public tenders, including reviewing ITT (Invitation to Tender) requirements, completing customer-specific tender documentation/templates, and managing RFIs to clarify requirements with clients before submission. Experience in negotiating contractual terms and conditions, rather than solely commercial terms or scope of work, is also required.
• We’re seeking someone with a strong customer-first mindset who is proactive, analytical, and passionate about delivering results
• Bachelor’s degree holder
• Minimum of 5 years of sales experience, with a strong background in business development and prospecting. Experience within the Elevator industry will be an added advantage.
• Proven track record of handling key accounts and delivering commercial success.
• Strong commercial acumen, excellent negotiation and presentation skills.
• A natural relationship builder who thrives on collaboration and influence.
• Excellent English communication skills. Arabic is an added advantage.
• Qatar market experience is highly desirable.

Skills

• Business Development
• Contract Negotiation
• Key Account Management
• Tender Management