Insurance Operations Manager

Job description

At Zego, we're on a mission to do the good thing, not the insurance thing.

Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.

Responsibilities

• Lead insurer-focused projects and regulatory workstreams, such as onboarding new insurance partners, operational resilience and GFSC deliverables.
• Be hands-on in delivery. The expectation is to get things done and see them through to completion, not just oversee or track progress.
• Take ownership of ZIL's operational resilience framework, as well as business continuity and disaster recovery, keeping them embedded and aligned to regulatory expectations.
• Support ZIL's internal audit programme, coordinating reviews, working with the business on findings and making sure actions are closed out.
• Further enhance ZIL's governance, strengthening our frameworks and controls, proactively documenting procedures and keeping policies up to date, clearly owned and on their review cycle.
• Support the oversight of our outsourced service providers, including Zego MGA. This includes maintaining our outsourcing register, due diligence and exit plans for critical providers, keeping intragroup agreements and service schedules up to date, and producing SLA and KPI reporting for committees.
• Support the management of our insurance partners, ensuring effective operating rhythms, strong relationships and that contractual requirements are met.
• Continually improve how we operate, simplifying processes and making the most of AI and the right tools to drive us forward.

Requirements

• Experience in an operations, project or governance role within a regulated insurer. Knowledge of Gibraltar, UK or EU insurance regulation is a plus.
• A solid understanding of how an insurer works, such as co-insurance, reinsurance or MGA oversight.
• A track record of delivering complex projects across multiple teams.
• Experience with governance, policies or audit. Operational resilience experience is a bonus.
• Strong stakeholder management, both internally and with external partners.
• Detail-oriented, proactive and good at solving problems.
• Able to prioritise and manage multiple workstreams in a structured way.
• A hands-on go-getter who balances commercial, operational and regulatory needs.