Founding Customer Success Manager

Job description

About Krea

At Krea, we are building next-generation AI creative tools.

We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control, and with Krea 3 - our new image editing model.

We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers.

This role

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What you'll do

- Own post-sale customer success: onboarding, adoption, renewals, and expansion

- Help customers integrate Krea into their creative workflows and daily work

- Drive product adoption across our core customer profiles

- Communicate new feature and product updates (we ship weekly)

- Track usage and customer signals to help customers get more value

- Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal

- Program manage webinars and workshops in partnership with our creative leads, from planning content through execution

- Share customer feedback with the product and marketing teams and help shape what we build

What we're looking for

- Experience in Customer Success or Account Management

- Commercially minded, with a track record of renewing and growing customer accounts

- Product-focused mindset, with experience in onboarding and implementation

- Strong communication and interpersonal skills - you're great at building and maintaining relationships

- Proactive, ownership-driven attitude and comfort working in an early-stage environment

Nice to have

- A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)

- Strong understanding of creative workflows

What we offer

- Team: Work alongside a world-class team building the future of AI creative tooling

- Impact: Significant scope and company-wide impact

- Competitive compensation: generous salary & equity packages

- Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage

- Time off: Flexible PTO policy

- Financial planning: 401k with a 4% company-sponsored match

- Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it

- Transit: Ubers covered to & from the office

- Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).

- And more!

Please note the above benefits & perks are for full-time employees

Responsibilities

• Own post-sale customer success: onboarding, adoption, renewals, and expansion
• Help customers integrate Krea into their creative workflows and daily work
• Drive product adoption across our core customer profiles
• Communicate new feature and product updates (we ship weekly)
• Track usage and customer signals to help customers get more value
• Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
• Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
• Share customer feedback with the product and marketing teams and help shape what we build

Requirements

• Experience in Customer Success or Account Management
• Commercially minded, with a track record of renewing and growing customer accounts
• Product-focused mindset, with experience in onboarding and implementation
• Strong communication and interpersonal skills - you're great at building and maintaining relationships
• Proactive, ownership-driven attitude and comfort working in an early-stage environment

Benefits

• Team: Work alongside a world-class team building the future of AI creative tooling
• Impact: Significant scope and company-wide impact
• Competitive compensation: generous salary & equity packages
• Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
• Time off: Flexible PTO policy
• Financial planning: 401k with a 4% company-sponsored match
• Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it
• Transit: Ubers covered to & from the office
• Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
• And more!