Executive - Client Experience

Job description

NEXT Ventures is a global platform revolutionising access to performance-based capital through its flagship brand FundedNext, with 500+ staff across five countries and 220,000+ daily users from 170+ nations. As Executive, Client Experience, you will be the first point of contact for clients, delivering fast, accurate and empathetic support while ensuring a world-class client experience in a dynamic, client-first environment. Shift time is roster basis (a mix of evening and night shifts each week, changing weekly): 7:15am-4:15pm, 12:45pm-9:45pm, 10:30pm-7:30am. Shortlisted candidates are contacted for assessments and interviews.

Responsibilities

• Provide real-time customer support through the Instant CRM and Helpdesk
• Manage and resolve client inquiries within expected timeframes, escalating when needed
• Handle complex client issues by following company policies
• Actively contribute ideas to improve the client experience process
• Collect and maintain accurate customer data
• Gather client feedback and share insights to address concerns
• Complete daily assigned tasks as directed by your supervisor

Requirements

• Excellent written and spoken English communication skills
• Confidence in handling email, chat, and multiple communication channels
• Strong listening, patience, and stress-management abilities
• Adaptability and discipline to thrive in a high-paced environment
• Competence with Google Sheets, Microsoft Office Suite, and moderate technical aptitude
• Openness to diverse opinions and collaboration within a team
• Bachelor's degree (any discipline)
• IELTS score of 6+ (advantageous)
• Prior experience in a client-facing role (preferred)

Benefits

• Shift allowances, where applicable
• Annual salary review and performance-based bonus opportunities, subject to eligibility and company policy
• Regular performance reviews and continuous feedback
• Professional training, learning and development opportunities
• Birthday leave, subject to company policy and eligibility
• Annual team retreats and company-wide celebrations

Skills

• CRM
• Customer Support
• English Communication
• Google Sheets
• Helpdesk
• Microsoft Office