Event and AV Operations Analyst

Job description

Visa Corporate Technology Support is hiring an AV and Event Operations Specialist in Dubai. The hands-on, customer-facing role supports audio-visual operations, live streaming, video production and event delivery across Visa, working with the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist.

Responsibilities

• Set up, operate, maintain, and troubleshoot AV, conferencing, streaming, and production equipment for meetings, events, broadcasts, and hybrid experiences.
• Support live streaming and video production activities, ensuring smooth, reliable, and high-quality event delivery.
• Conduct pre-event technical checks, risk assessments, and equipment readiness reviews to minimize disruption during live execution.
• Assist in developing event plans, timelines, checklists, run-of-show documentation, budgets, and post-event reporting.
• Coordinate event logistics, including vendors, venues, equipment setup, transportation, room layouts, seating, lighting, AV requirements, permits, licenses, and supporting documentation.
• Support site visits, venue inspections, event setup, live execution, and post-event breakdown to ensure all elements are delivered according to plan.
• Provide on-site technical and operational support, responding to stakeholder, presenter, vendor, and attendee needs professionally and efficiently.
• Communicate regularly with internal teams, vendors, venues, and stakeholders to confirm requirements, manage risks, resolve issues, and ensure alignment throughout the event lifecycle.
• Deliver exceptional customer service and contribute to a seamless end-user experience across all AV and event interactions.
• Gather feedback, identify lessons learned, and contribute to continuous improvement of AV operations, event processes, documentation, playbooks, and best practices.

Requirements

• Bachelor's degree in Event Management, Communications, Media Production, or a related field.
• Minimum of 2 years of experience in AV operations and event support.
• Proven track record of supporting successful events and delivering high-quality results.
• Experience with live streaming and video production is a plus.
• Hands-on experience setting up, operating, and troubleshooting AV equipment, including cameras, microphones, lighting, projectors, displays, and related production technologies.
• Experience supporting video conferencing, collaboration, and live streaming platforms such as Zoom, Microsoft Teams, YouTube Live, Facebook Live, Twitch, or similar tools.
• Understanding of media and streaming standards, including H.264, H.265, AAC, Dolby Digital, RTMP, HLS, DASH, HD, Full HD, and 4K.
• Strong organizational, multitasking, and problem-solving skills, with the ability to manage multiple priorities and troubleshoot issues quickly in live event environments.
• Ability to work calmly and professionally under pressure, manage time-sensitive tasks, and adapt to changing event requirements.
• Experience coordinating with vendors, venues, internal teams, and stakeholders to support event logistics and delivery.

Skills

• AV operations
• Event logistics
• Live streaming
• Troubleshooting
• Video production