Deputy Manager, Operations

Job description

Deputy Manager, Operations will be responsible for driving BRAC Skills Development Programme's nationwide employer engagement and partnership strategy in the retail and related sectors to create sustainable pathways from skills training to employment. Additionally, this role will oversee nationwide implementation through District Managers, ensure achievement of enrolment, training, partnership, and placement targets, and strengthen project quality, operational efficiency, compliance, and reporting to maximize employment outcomes and industry impact.

Responsibilities

• Ensure a nationwide partnership strategy with retail brands, employers, and industry associations to position BRAC Skills Development Programme as a preferred talent and skilling partner
• Develop and secure employer partnerships, including MOUs, apprenticeships, and employment placement opportunities at national and regional levels
• Build strong senior-level relationships with retail brands, HR leaders, talent acquisition teams, and franchise operators to expand job opportunities
• Supervise and manage District Managers nationwide, ensuring quality implementation, employer engagement, and achievement of project targets
• Set and monitor project-wide targets for learner enrolment, training, partnerships, and job placements, taking corrective action where required
• Monitor retail market trends and employer needs to identify new growth opportunities and strengthen project strategy
• Ensure effective project operations, reporting, MIS, compliance, and documentation, including budgets, logistics, agreements, and monitoring activities
• Represent BRAC Skills Development Programme at industry forums and employer events

Requirements

• Good knowledge of strategic partnership development, negotiation, relationship management, retail industry, employer hiring practices, and job market trends
• Skilled in partnership building, negotiation, stakeholder management, team management, data reporting, and proficiency in Microsoft Office and data reporting tools
• Strong communication, interpersonal, leadership, teamwork, problem-solving, decision-making, and adaptability skills, with the ability to manage multi-district teams and travel extensively for fieldwork

Benefits

• Festival Bonus
• Health and Life Insurance

Skills

• Microsoft Office
• Negotiation
• Partnership Development
• Stakeholder Management
• Team Management