Customer Support Intern

Job description

Digibox blends IoT, AI and logistics through a network of smart lockers where customers can collect and return parcels 24/7. This 3-month internship gives hands-on experience in customer support, call handling and cross-team coordination in a startup environment. Employment type: part-time. Send your updated CV to career@digibox.com.bd with the subject line 'Customer Support Intern' by 25 October 2026.

Responsibilities

• Assist the team in handling inbound and outbound customer calls regarding parcel collection, returns, and other queries.
• Help customers with parcel-related issues and escalate them according to the SOP.
• Coordinate with team members and follow up on open issues until resolution.
• Update relevant information in company and client systems and maintain accurate records.
• Learn and follow client-specific processes and instructions.

Requirements

• HSC or equivalent; a Bachelor's degree in any discipline is welcome but not mandatory. No prior experience required.
• Fluent spoken Bangla and good working English.
• Clear, polite and confident phone communication.
• Willingness to learn and commit to the full 3-month internship.
• Preferred: basic knowledge of MS Excel or Google Sheets, quick learner with a problem-solving attitude, good listening skills and attention to detail, interest in e-commerce, logistics or technology.

Benefits

• Monthly stipend of BDT 5,000 - 8,000
• Hands-on experience in customer support and logistics operations
• Mentorship from an experienced team
• Internship certificate on successful completion

Skills

• Call Handling
• Customer Support
• MS Excel