Customer Support Executive

Job description

Digibox blends IoT, AI and logistics through a network of smart lockers where customers can collect and return parcels 24/7. As a Customer Support Executive, you will be the voice of Digibox for customers and partners, working closely with the operations team to keep every parcel journey smooth.

Responsibilities

• Handle inbound and outbound customer calls regarding parcel collection, returns, and other queries, and assist customers with parcel-related issues.
• Coordinate with cross-functional teams, report issues according to the SOP, and follow up until resolution.
• Follow client-specific processes and instructions, update relevant information in company and client systems, and maintain accurate records.
• Maintain proper internal coordination and external client communication.

Requirements

• HSC or equivalent. A Bachelor's degree in any discipline is welcome but not mandatory.
• Freshers are welcome to apply. 1-2 years of experience in customer support, call center or a similar role is a plus.
• Fluent spoken Bangla and good working English.
• Clear, polite, and confident phone communication.
• Preferred: experience in e-commerce, courier or logistics customer service.
• Preferred: comfortable with MS Excel, Word, PowerPoint and Google Docs.
• Preferred: strong problem-solving and follow-up skills, ability to stay calm and professional under pressure, good record keeping and attention to detail.

Benefits

• Monthly salary of BDT 12,000 - 15,000.
• Opportunity to grow with the only company in Bangladesh blending IoT, AI and logistics.
• Supportive team and hands-on learning in a fast-growing startup.

Skills

• Customer Support
• MS Excel
• Phone Communication
• Record Keeping