Customer Service Specialist (Remote)

Job description

Boca Pharmacy Group is dedicated to providing exceptional care and services to its community, with a personalized approach that ensures every patient receives attention and support. The Customer Service Representative is the first point of contact for patients, insurance companies and hospitals. The role requires a compassionate individual with excellent communication skills and the ability to handle a variety of inquiries and requests with efficiency and professionalism. Location: Remote (Eastern Time Zone). Job type: Full-Time. Hours: 9 AM - 5:30 PM EDT.

Responsibilities

• Manage inbound calls from patients visiting the pharmacy
• Address patient inquiries, providing accurate information and assistance
• Liaise with insurance companies and clinics to resolve queries
• Employ objection handling techniques to address concerns effectively
• Process delivery requests, ensuring timely and accurate fulfillment
• Communicate regularly with the store members to ensure that the patient gets the medications

Requirements

• Proven experience in a call center or similar customer service role is preferred
• Fluency in English is essential
• Strong verbal communication and active listening skills
• Ability to multitask and prioritize in a dynamic environment
• Familiarity with CRM systems and practices is preferred

Benefits

• A supportive and inclusive work environment
• Opportunities for professional development and growth
• Competitive compensation and benefits package

Skills

• Active Listening
• CRM
• Customer Service
• English