Client Success Executive (USA)

Job description

Client Success Executive (USA) | 6 Openings | Night Shift, On-site in Dhaka. Magpie Nest Group is hiring 6 Client Success Executives to support a fast-scaling, USA-based BPO services company. You'll be the first point of contact for USA clients, covering inquiries, complaints, service requests and account coordination. This is a hands-on, high-volume communication role, on calls and tickets every night, chasing cases until they are actually resolved. Shift: Monday to Friday, 8:30 PM – 5:30 AM (aligned to USA PST business hours); Saturday and Sunday off.

Responsibilities

• Handle inbound and outbound calls, emails and platform messages with USA clients and suppliers.
• Support clients in real time on inquiries, complaints, service requests and account questions.
• Log every interaction accurately in the CRM.
• Coordinate between the USA team and Bangladesh operations.
• Track unresolved cases to closure, not just "in progress".
• Prepare regular summaries of client feedback and recurring issues for leadership.
• Escalate stuck cases to a supervisor early.

Requirements

• A/O Levels; a Bachelor's degree from a reputed university is an added advantage.
• IELTS Speaking Band 7.5.
• 1+ year in client communication, customer service or a client-facing role (freshers welcome).
• Excellent spoken and written English, natural and unaccented in writing.
• Real cultural fluency with the USA, built through American movies, TV, sports or gaming.
• Comfort with Google Workspace, CRMs and call systems.
• Calm under pressure, sharp attention to detail, and comfort with night shifts.

Benefits

• BDT 30,000 – 35,000/month, negotiable on experience and skills
• Two annual festival bonuses
• Annual performance appraisal and salary review
• Health insurance
• Parental and compassionate leave
• Team activities, complimentary tea/coffee and ongoing learning and development

Skills

• Client Support
• CRM
• Customer Service
• English Communication