Cardiac Surgery Technical Consultant

Job description

The Technical Consultant for Cardiac Surgery provides clinical and technical support to cardiac surgery teams across the UAE while managing relationships and day-to-day activities within assigned hospital accounts.

The role combines clinical case support, customer education, account management and operational coordination, working with cardiac surgeons, perfusionists, operating-room teams, procurement departments and hospital management.

Responsibilities

• Provide clinical and technical support for the Cardiac Surgery portfolio across the entire UAE.
• Travel between Emirates and hospitals to support scheduled and emergency cardiac surgery procedures.
• Support the appropriate use of cardiac surgery products, including heart valves, cannulae and related surgical technologies.
• Assist clinical teams with product preparation, configuration and troubleshooting in accordance with approved instructions for use and company procedures.
• Coordinate with surgeons, perfusionists, nurses and operating-room teams to understand procedural requirements.
• Respond promptly to urgent clinical and technical requests from assigned hospitals.
• Escalate product complaints, quality concerns and adverse events through the appropriate company processes.
• Serve as the primary day-to-day contact for assigned cardiac surgery accounts.
• Develop and execute account plans in collaboration with the Sales Supervisor or Sales Manager.
• Build trusted relationships with cardiac surgeons, perfusionists, operating-room teams, procurement stakeholders and hospital management.
• Understand each account’s procedure volumes, clinical priorities, product utilization, inventory requirements and competitive situation.
• Deliver product training and technical education to surgeons, perfusionists, nurses and other hospital stakeholders.
• Support workshops, wet labs, clinical education programs and new-product introductions.
• Support the achievement of sales, account-growth, therapy-adoption and customer-service objectives.

Requirements

• Bachelor’s degree in Nursing, Perfusion Technology, Biomedical Engineering, Life Sciences or another relevant clinical or technical discipline.
• Minimum two years of relevant experience in cardiac surgery, cardiovascular medical devices, perfusion, operating-room support or a related clinical environment.
• Good understanding of cardiac surgery procedures and operating-room workflows.
• Experience supporting cardiac surgeons, perfusionists, nurses or other clinical stakeholders.
• Ability to understand and communicate detailed clinical and technical product information.
• Strong customer-service, relationship-management and problem-solving skills.
• Ability to manage multiple hospital accounts and competing priorities.
• Strong organizational, documentation and follow-up capabilities.
• Ability to remain calm and effective during complex or urgent clinical situations.