Business Change Manager

Job description

The business change manager will proactively prepare the business for the impact of change, providing a bridge between key programmes of work and the business so that activities are planned and completed and the business can implement agreed change and realise benefits. The role works across a complex portfolio of programmes and projects and provides leadership, coordination and expertise to help the organisation understand, prepare for, adopt and embed change. Fixed-term contract for 2 years for a short-term piece of work, full-time, Birmingham, salary £54,690 (GC Finance business area). Anonymised recruitment process (no CV). Remote (MS Teams) interview; interviews expected week commencing 9 November 2026.

Responsibilities

• Provide visible leadership of business change management activity and work with project managers to deliver business case benefits
• Develop a clear vision and standards and champion best practice business change tools and processes
• Build networks and assess stakeholder impact to improve adoption of change
• Lead on the change management elements of the business case and create required Business Change products
• Establish and maintain the change plan and input into the overall Project Plan
• Define and report on business readiness criteria before implementation
• Plan benefits realisation with stakeholders and lead Business Change messaging with Communications
• Provide direction and guidance to the team and follow the Commission's portfolio and project delivery frameworks

Requirements

• Relevant project management qualification (APM, Prince 2, Agile)
• Significant experience of leading and managing business change from design through implementation to business as usual in a programme delivery environment
• Ability to assess and manage the impact of change on people, process, services, roles, technology and ways of working
• Ability to build relationships and influence senior leaders, programme and project teams and operational colleagues
• Experience of developing and delivering business change approaches, plans and benefits realisation
• Desirable: knowledge of the Government Functional Standard for Project Delivery; experience in a regulatory or governmental organisation
• Applicants must have the right to work in the UK; the Gambling Commission cannot provide visa sponsorship.

Benefits

• Civil Service pension with 28.97% employer contribution
• 26 days' holiday, rising to 29 days after two years' service
• Holiday purchase scheme (option to buy up to five extra days)
• Flexible working and family friendly policies
• Accessible office close to Birmingham New Street Station

Skills

• Benefits realisation
• Business change management
• Programme delivery
• Stakeholder engagement