Associate Oncall Engineer

Job description

We are seeking a skilled and dedicated Associate Oncall Engineer to join the Oncall Operations Team at Therap (BD) Ltd. The ideal candidate will be proficient in troubleshooting issues within their scope, communicating with other teams, escalating incidents when necessary, documenting incidents, and continuously improving processes. This role is crucial in maintaining the seamless operation and dependability of Therap's critical systems, which employ industry-leading technologies from Oracle, VMware, F5, Fortigate, Cisco, and NetApp.

Responsibilities

• Monitor system infrastructure using various monitoring tools to track system performance, server health, network traffic, and application status on a 24x7x365 basis
• Perform initial troubleshooting and diagnostics to identify and resolve issues within scope, using knowledge of system administration, network engineering, and application support
• Collaborate and communicate with other teams during incident resolution, escalate when necessary, and provide comprehensive documentation of the issue
• Continuously review and update monitoring configurations, alert thresholds, and escalation procedures to adapt to infrastructure and application changes

Requirements

• Basic understanding of Linux operating systems and the command-line interface
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Willingness to work in shifts ensuring 24x7x365 coverage (nights, weekends, holidays) and be available for oncall duties
• Familiarity with monitoring and diagnostic tools such as log analyzers, performance monitoring applications, and network analysis tools
• Strong troubleshooting, problem-solving, communication, and interpersonal skills

Skills

• Incident Management
• Linux
• Network Troubleshooting
• Oracle
• System Monitoring
• VMware