Account Manager III, Fulfillment

Job description

We are seeking a seasoned and proactive Account Manager III, Fulfillment to join Flexport’s dynamic team. This role is pivotal to our mission of ensuring merchant success and driving sustainable growth in our fulfillment services. As a Fulfillment Account Manager, you will act as a trusted liaison between our merchants and all internal Flexport teams, ensuring seamless communication, strategic alignment, and operational excellence. Your primary responsibility is to support merchant retention and satisfaction, working collaboratively across departments to build and implement strategies that drive value for our clients and strengthen long-term relationships. This position requires both high-level strategic insight and hands-on execution skills, ideal for a professional eager to make a meaningful impact on client success.

Responsibilities

• Support the account management team by following established frameworks and processes to deliver consistent service across accounts
• Share best practices and customer insights with teammates
• Participate and lead in cross-functional projects to help deliver strong client outcomes
• Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels
• Manage relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities
• Build strong working relationships with day-to-day client contacts and grow connections with senior stakeholders over time
• Support initiatives that improve clients’ supply chain operations
• Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals
• Build and maintain positive, lasting relationships with merchants so they feel valued and supported.
• Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport
• Serve as an advocate for the client within Flexport, ensuring their priorities and goals are represented across teams

Requirements

• Bachelor's degree in Business, Supply Chain Management, or a related field
• Extensive experience (3-5+ years) in account management or client success, with demonstrated success leading projects and driving strategic initiatives
• Exceptional strategic thinking capabilities with the ability to translate complex business needs into actionable solutions
• Experience leading cross-functional project teams that consistently deliver exceptional results
• Deep understanding of supply chain, logistics, or fulfillment industries, with keen awareness of emerging trends and competitive dynamics
• Exceptional communication skills and ability to influence at multiple levels both internally and externally
• A "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence