Warehouse Supervisor

চাকরির বিবরণ

Foodpanda is part of the Delivery Hero Group. The Warehouse Supervisor supervises daily warehouse operations (inbound receiving, storage, picking, packing and outbound dispatch), monitors productivity in the Warehouse Management System, keeps inventory accurate through cycle counts and reconciliation, enforces barcode-scanning and quality standards, leads shift and fulfilment leads and warehouse associates, and ensures workplace safety and food-safety audit readiness. Job Ref ID: JR0087682.

দায়িত্ব

• Supervise daily warehouse operations, including inbound receiving, inventory storage, picking, packing, and outbound dispatch.
• Ensure smooth end-to-end workflow to support timely and accurate order fulfillment.
• Monitor operational performance and ensure compliance with established KPIs and customer SLAs.
• Coordinate cycle counts, stock takes, and inventory reconciliation to maintain inventory accuracy.
• Maintain warehouse organization, cleanliness, and housekeeping standards.
• Identify and escalate warehouse facility or equipment maintenance issues to minimize operational disruptions.
• Monitor real-time productivity using the Warehouse Management System (WMS), including unit picking and other operational metrics.
• Conduct regular warehouse floor inspections to identify and resolve operational bottlenecks.
• Coordinate manpower allocation across warehouse zones based on workload and order volumes.
• Ensure optimal utilization of warehouse resources, equipment, and labor to maximize operational efficiency.
• Enforce barcode scanning procedures and maintain a zero-bypass scanning policy to ensure order accuracy.
• Review daily inventory discrepancies and mis-pick reports to identify root causes and implement corrective actions.
• Monitor product handling practices to minimize inventory damage and maintain stock integrity.
• Ensure compliance with warehouse quality standards and operating procedures.
• Ensure the store is continuously audit-ready, maintaining compliance with both warehouse quality standards and local regulatory food safety guidelines.
• Lead, supervise, and motivate warehouse associates to achieve daily operational targets.
• Provide direction, coaching, and support to shift leads and fulfilment leads responsible for designated warehouse zones.
• Monitor employee attendance, productivity, and compliance with company policies.
• Address performance issues, disciplinary matters, and policy violations promptly and professionally.
• Conduct regular team briefings, performance reviews, and on-the-job training.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Take overall responsibility for shift performance and operational outcomes.
• Ensure compliance with Workplace Safety & Health (WSH) regulations and company safety policies.
• Conduct regular workplace inspections and participate in safety risk assessments.
• Enforce 100% compliance with Personal Protective Equipment (PPE) requirements.
• Promote a safe working environment by identifying hazards, reporting incidents, and implementing preventive measures.

যোগ্যতা

• Bachelor degree in any discipline.
• Minimum 2 years in Q-commerce / E-commerce, Grocery / Food Retail, or FMCG.
• Proficient in Microsoft Excel, including XLOOKUP, VLOOKUP, Pivot Tables and basic data analysis and reporting.
• Ability to communicate in elementary English (spoken and written).

দক্ষতা

• Interpersonal Skills
• Inventory Management
• Microsoft Excel
• Problem Solving
• Team Management
• Warehouse Management