Waiter

চাকরির বিবরণ

The primary aim is to maximise guest satisfaction, increase sales, and improve profitability within the Service department by delivering quality food and beverages in line with the hotel's established guidelines. This involves a series of key service steps designed to ensure a consistent and professional guest experience: greeting guests promptly and courteously, escorting them to their table, confirming seating preferences and ensuring they are comfortably seated.

By following these procedures, staff create a welcoming atmosphere that encourages repeat visits, strengthens guest loyalty, and supports the hotel's long-term business objectives. Standard hours: 48 per week.

দায়িত্ব

• Consistently delivers Yes I Can! service, exceeding customer and team expectations.
• Provides value-added service by going above and beyond to meet or exceed guest needs.
• Communicates effectively with guests, colleagues, and supervisors.
• Demonstrates teamwork by cooperating and assisting co-workers as required.
• Upholds Yes I Can! service standards at all times.
• Arrives on time for scheduled shifts.
• Maintains personal hygiene in line with hotel standards.
• Follows all safety rules and regulations to minimize risks.
• Represents Radisson Blu Hotels & Resorts positively at all times.
• Greets, seats, and presents menus to guests promptly and courteously.
• Maintains thorough knowledge of food and beverage menus to advise guests and promote additional sales.
• Uses professional and courteous upselling techniques to enhance guest experience.
• Addresses regular guests by name with appropriate titles, maintaining records of their preferences.
• Knows all table numbers and seating arrangements to ensure accurate guest placement.
• Assists the restaurant team in service when requested by the Restaurant Supervisor.
• Confirms set-ups and last-minute changes with the Restaurant Supervisor.
• Maintain and update the restaurant reservations list at all times, ensuring accurate table allocations.
• Maintain and file daily cover sheets.
• Greet guests, check satisfaction levels, and collect feedback.
• Farewell guests upon departure.
• Maintain an updated anniversary/birthday list for guests and inform the Restaurant Manager on relevant dates.
• Print guest bills with accurate items and prices.
• Process payments via room charge, cash, or credit card.
• Follow daily closing procedures as per guidelines.
• Tally cash, credit card transactions, room charges, and cash float.
• Deposit cash and restaurant keys as required.
• Maintain guest privacy and confidentiality at all times.
• Report lost and found items immediately to the Restaurant Manager.
• Identify and report potential hazards promptly.
• Follow hotel regulations, laws, and safety protocols.
• Maintain high standards of hygiene, grooming, uniform, and conduct.
• Stay informed on hotel activities via the communication log book and update it for the next shift.
• Attend outlet briefings and regular training sessions.
• Assist the Restaurant Supervisor and support other areas when needed.
• Accept flexible work schedules to ensure uninterrupted guest service.
• Continuously strive for professionalism in all job functions.

যোগ্যতা

• Knowledge of hotel fire, bomb, and emergency procedures.
• Knowledge of hotel health and safety policies.
• Knowledge of hotel facilities and nearby points of interest (e.g., hospitals, stations, tourist attractions).
• Knowledge of current alcohol and liquor licensing laws.
• Knowledge of accepted hotel payment methods.
• Knowledge of hotel and corporate marketing/promotional programs.
• Knowledge of key corporate clients, returning guests, and high-value business generators.

দক্ষতা

• Cash handling
• Food and beverage service
• Guest relations
• Upselling