Telesales & Customer Support Executive

চাকরির বিবরণ

Mechanic Dako is transforming the automotive service industry by bringing reliable, hassle-free car care right to the customer's doorstep. It is looking for a dynamic, well-spoken, customer-oriented Telesales & Customer Support Executive. In this role you will be the voice of Mechanic Dako: handle inbound leads generated from digital advertising, guide potential customers through the booking process, and ensure seamless coordination between the technical and billing teams. Work schedule: 6 days a week, 10:00 AM - 6:00 PM.

দায়িত্ব

• Lead Conversion: actively call potential customers who reach out via WhatsApp (generated through Facebook Ads)
• Sales Pitching: understand the customer's car issues, explain the services, and pitch/schedule vehicle check-ups
• Customer Support: provide support over the phone, answering queries about services, pricing, and appointment availability
• Cross-Team Coordination: communicate booking details with the Mechanic Hub to dispatch mechanics, and coordinate with the Billing Team for accurate invoicing
• Data Maintenance: keep a clean log of calls, customer feedback, and booking statuses

যোগ্যতা

• 0 to 1 year of experience in telesales, call centers, or customer service; fresh graduates with strong communication skills are welcome
• Highly fluent in both Bangla and English (clear pronunciation, professional tone, active listening)
• Familiarity with WhatsApp Business, basic Google Sheets/Excel, and navigating social media leads
• Polite, patient, and persuasive phone presence with the ability to handle customer objections
• Ability to multitask and coordinate between the customer and internal operational teams in a fast-paced setting

দক্ষতা

• Bangla
• Customer Support
• English
• Excel
• Google Sheets
• Telesales
• WhatsApp Business