Technical Writer

চাকরির বিবরণ

Technext Limited is looking for a Technical Writer. Its mission is to make excellent products with top-notch customer service.

This is an opportunity for an enthusiastic technical writer to join a young, dynamic team. You will be responsible for creating simplified user content, including technical manuals, training guides, journal articles, tutorials and software documentation, with subject matter experts guiding you through the process to make complex information accessible to employees and the target audience. Your work will support technical communication between the technology developers, different departments, key stakeholders and target customers, and you may be consulted for writing software and product policies with software developers and product managers.

Employment status: Full Time (on-premise). Location: Rupayan Shelford, 14th floor, Shyamoli, Mirpur Road, Dhaka 1207. Educational requirement: BSc in Computer Science or any other relevant subject. Experience: freshers can apply.

দায়িত্ব

• Determine the clearest and most logical way to present information for the greatest reader comprehension.
• Generate innovative ideas for content and workflow solutions.
• Analyse information required for the development or update of policy, procedure and form documentation.
• Review and/or copyedit content developed by other members of the team.
• Evaluate current content and develop innovative approaches for improvement.
• Assist management in creating training materials on troubleshooting and usage.
• Help technical support engineers to provide accurate feedback to customers and prepare accurate reports promptly.
• Support to follow up with clients to make sure their workflows are functioning properly after troubleshooting.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Help the Support team to resolve complex problems, interact with clients through video calls, phone, emails or chats and provide unambiguously written instructions and technical guidelines.

যোগ্যতা

• Bi-lingual fluency in English for all Listening, Reading, Writing, and Speaking.
• In-depth knowledge of HTML
• Basic knowledge of CSS and Javascript
• Basic knowledge of ReactJS is a plus
• Working knowledge on Git and Github is a plus
• Ability to write instructional materials for a professional audience as well as technicians and specialists.
• Working knowledge of graphics applications such as Adobe Photoshop, Figma etc.
• Familiarity with technical terms for web design.
• Detail-oriented with good organisational and record-keeping skills.
• Excellent written and verbal communication skills, along with the ability to work independently and as part of a cross-functional team.
• Must be able to work with minimal direction, be highly motivated, and be a team player.
• Demonstration of leadership competencies such as effective planning, motivating and developing staff and building effective teams.
• BSc in Computer Science or any other relevant subject
• A solid desire to learn and develop technical skills

দক্ষতা

• Adobe Photoshop
• CSS
• Figma
• Git
• GitHub
• HTML
• JavaScript
• ReactJS
• Technical Writing