Technical Operations Manager, RCM Operations (Bangladesh)

চাকরির বিবরণ

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. As a Technical Operations Manager, RCM Operations (Bangladesh), you will lead and manage teams responsible for process automation, LLM-based solutions, and operational tooling. You'll set direction, optimize workflows, and ensure delivery at scale. You will be responsible for driving cross-functional initiatives, ensuring operational excellence, and enhancing process efficiency through data-driven decision-making. You will collaborate with the Engineering, Product, and Operations teams to define, implement, and optimize critical workflows. We're seeking a top 1% operator who combines deep technical expertise with people management, extreme ownership, and an obsession with customer impact. Please be aware that all official communication from Commure will come exclusively from email addresses ending in @commure.com.

দায়িত্ব

• Lead, mentor, and grow a high-performing team of analysts, engineers, and automation specialists
• Set clear goals, define expectations, and build a culture of ownership, accountability, and performance
• Scale teams and systems to support 4x company growth over the coming year
• Oversee the design, development, and implementation of LLM-based automation pipelines for RCM workflows
• Collaborate with Product and Engineering teams to define technical specs and scalable architecture
• Drive end-to-end program execution across AI/ML tooling and workflow/bot deployments
• Identify bottlenecks and inefficiencies in workflows, and architect systems to improve accuracy, speed, and scalability
• Standardize documentation, implement QA checkpoints, and build dashboards to monitor automation success
• Use SQL, Python, or scripting tools to build and maintain custom automations and reporting pipelines
• Develop dashboards and reports using tools like SQL, Excel, and BI platforms to monitor program health and operational success
• Serve as the operational link between Bangladesh and the US RCM team, ensuring smooth communication and alignment on priorities
• Translate business needs into technical requirements and ensure alignment across stakeholders
• Represent Automation in leadership reviews, report out on team KPIs, blockers, and upcoming initiatives

যোগ্যতা

• 3+ years of experience in technical operations roles (e.g. Data Analyst, Data Scientist, Technical Program Manager) within fast-paced, high-growth environments; experience in fintech, healthcare, or SaaS is preferred
• Proven ability to lead and guide technical teams in the design, development, and deployment of automation tools and AI-driven solutions
• Strong working knowledge of SQL, Python, and related scripting languages, not just for personal use but to review code quality, validate technical decisions, and mentor junior team members
• Demonstrated ability to translate business requirements into technical solutions, ensuring alignment with stakeholder goals while maintaining high standards of data integrity, scalability, and maintainability
• Experience overseeing the architecture and implementation of data pipelines, automation triggers, and integration frameworks using tools such as Zapier, Alteryx, and Power BI
• Proficient in Agile methodologies, with experience managing sprints, prioritizing backlogs, and aligning cross-functional technical teams toward delivery goals
• Comfortable evaluating and implementing emerging technologies, including LLM-based APIs and automation platforms
• Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field

দক্ষতা

• Agile
• Alteryx
• LLM Automation
• Power BI
• Python
• SQL
• Zapier