Sr. Specialist Customer Experience Strategy

চাকরির বিবরণ

talabat is hiring a Senior Specialist, Customer Experience Strategy in Dubai. You will own the customer journey end to end: identifying pain points and driving solutions that improve customer outcomes, owning specific CX programmes from problem definition through execution and optimisation. The role is hands-on and needs strong analytical skills and cross-functional execution.

দায়িত্ব

• Develop and execute a long-term CX vision and roadmap that articulates how exceptional CX should be delivered and measured
• Use CX data to uncover customer pain points with cohort analysis, funnel diagnostics and segmentation
• Build clear success metrics upfront for each initiative and run pre/post impact assessments
• Take full ownership of assigned CX programmes: define the problem, design the solution, run pilots, roll out at scale and iterate
• Continuously optimise programmes through structured testing and feedback loops
• Document programme playbooks so they can be repeated and scaled across markets
• Work with Product, Tech, Ops and Market teams to align on priorities and unblock execution
• Share programme updates and present insights and recommendations to leadership and markets

যোগ্যতা

• 5+ years of experience in management consulting or high-growth start-ups in customer experience, analytics, programme management or strategy roles
• Strong analytical skills; proficiency in SQL and Excel
• High degree of ownership
• Experience running programmes end to end with clear, measurable outcomes
• Ability to communicate complex analysis simply and persuasively
• Detail orientation and accountability for impact

সুবিধা

• Monthly talabat credit to spend in the app
• Parental leave
• Sponsored healthcare and gym membership
• Collaborative workspace in City Walk

দক্ষতা

• Analytics
• Customer Experience
• Excel
• Program Management
• SQL
• Stakeholder Management