Specialist, Account Management

চাকরির বিবরণ

foodpanda is part of the Delivery Hero Group. You will care for a portfolio of partner accounts in a 100% telesales role: selling by phone, growing each account's revenue, giving operational support and keeping accounts compliant with foodpanda's operational standards.

দায়িত্ব

• Sell on the phone as second nature
• Manage and grow the revenue of each account
• Provide operational support when needed
• Monitor each account's performance metrics and ensure compliance with foodpanda's operational standards
• Meet or exceed the expected daily productivity in number of calls and sales
• Meet requirements for documentation accuracy, partner approval and systems processing
• Handle objections, persuade and instil urgency in a fast-paced environment
• Solve problems with solutions in line with company offers

যোগ্যতা

• 2 to 3 years of experience in a client management role
• Comfortable making outbound calls through digital communication tools over extended periods, as this is a 100% telesales role
• Able to communicate effectively in English; Traditional Mandarin or Cantonese is an added advantage
• Data-sensitive and sales-minded
• Comfortable with online business tools such as Google applications; Salesforce experience is a plus
• Excellent communicator with a consultative-sale approach
• Strong relationship builder, target-oriented, resilient and a team player with a willingness to learn
• Fast learner who adapts quickly to changes in operational processes

দক্ষতা

• Account Management
• Google Workspace
• Objection Handling
• Salesforce
• Telesales