Social Services Specialist

চাকরির বিবরণ

Who We Are

International Justice Mission (IJM) is a global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty.

As we grow to expand our impact to protect 500 million people from violence, we are seeking a Social Services Specialist, who will support the implementation and strengthening of Dhaka Division’s (Dhaka and Mymensingh) social service and aftercare approaches for survivors of Trafficking in Human Beings (THB), with a particular focus on children and survivors of internal Commercial Sexual Exploitation of Children (CSEC). The position will work closely with the Director – Dhaka Division, Social Service Manager, Casework team, government social service actors, staff of shelter homes, caregivers, and other relevant stakeholders to ensure that survivors receive trauma-informed, survivor-centered, multidisciplinary, and coordinated social services throughout their recovery, restoration, reintegration, and empowerment journey.

The Social Service Specialist will provide technical support and guidance to casework teams and social service partners, contribute to the development and implementation of individualized care and safety plans, strengthen referral pathways, monitor the quality of services provided to survivors, and identify gaps in social service provision. The position will also contribute to capacity building of government and non-governmental social service providers, documentation, research, data management, monitoring and reporting, and development of tools and resources related to trauma-informed social services and aftercare. The Social Service Specialist is expected to demonstrate strong professional judgment, initiative, analytical ability, collaboration, and a commitment to survivor dignity and empowerment. The position will have greater responsibility for the technical coordination and implementation of child protection services (social services), while working closely with the Casework team.

The role is based in Dhaka, but will provide support nationally, including travelling to each of IJM’s future program locations (Khulna, Barisal and Mymensingh).

Responsibilities:

Casework Management:

- Provide technical assistance and support to casework teams, law enforcement authorities, prosecutors, and social service actors in the delivery of trauma-informed and survivor-centered social services to survivors of THB and CSEC.

- Ensure the holistic assessment of survivors’ strengths, vulnerabilities, risks, family and community environments, and social service needs.

- Ensure the development, implementation and periodic review of individualized care, safety, restoration and reintegration plans.

- Ensure the post-release services to beneficiaries who have been victims of trafficking.

- Hand-hold government, shelter and civil society partners in multi-disciplinary and trauma-informed psychosocial care for beneficiaries that results in reduced vulnerability to re-victimization.

- Support survivors during different stages of the justice and recovery process, including referral to appropriate social, psychosocial, health, shelter, education, livelihood and reintegration services.

- Identify protection, safety and service-delivery concerns and promptly escalate significant risks or complex cases to the Social Service Manager and relevant leadership.

- Ensure all social service interventions are delivered in accordance with IJM policies, safeguarding standards, ethical principles and applicable case management procedures.

Strategy, Knowledge Development, & Implementation:

- Support the Social Service Manager and Divisional team in translating national and regional Aftercare strategies into effective field-level social service practices.

- Identify emerging social service needs, trends, challenges and service gaps affecting survivors of THB and CSEC.

- Conduct or support assessments of government, shelter and civil society social service systems to identify strengths, gaps and opportunities for improvement.

- Support the development, adaptation and implementation of tools, guidelines, referral mechanisms, case management resources and other social service products.

- Research relevant government rehabilitation, reintegration, child protection and social welfare programs and identify opportunities for connecting IJM survivors with appropriate services.

- Document promising practices, lessons learned, and challenges in social service and Aftercare programming and share these with the relevant team members.

- Contribute to the development and refinement of trauma-informed and survivor-centered models of care.

- Support the Social Service Manager in identifying opportunities to strengthen the quality, accessibility, and sustainability of social services available to survivors.

Networking & Partnership:

- Assist the team in identifying professional and experienced CSOs, foundations, and survivor groups who can support IJM to smooth implementation of casework interventions.

- Establish and maintain effective working relationships with the Department of Social Services (DSS), government social workers, government residential and shelter facilities, NGOs, CSOs, community-based organizations and other service providers.

- Develop and maintain an updated mapping of relevant social service providers and referral resources.

- Strengthen referral pathways to ensure survivors have timely access to appropriate social, psychosocial, health, education, shelter, livelihood and reintegration services.

- Regular follow-up with partner organizations to monitor the quality and appropriateness of services provided to CSEC victims and survivors.

- Represent IJM in relevant technical meetings, consultations, workshops and coordination forums when delegated.

- Work collaboratively with government and non-governmental stakeholders to promote trauma-informed and survivor-centered approaches.

Training, Mentorship, and Development:

- Identify the strengths and capacity gaps among the government and partners' service providers and recommend appropriate training and mentoring support.

- Contribute to the development and adaptation of training materials, tools, job aids, and learning resources.

- Support in organizing and delivering capacity-building initiatives for government social service officers, shelter staff, partner organizations, and relevant IJM personnel.

- Serve as a resource person as needed for the capacity-building initiatives by IJM on topics related to trauma-informed social services, case management, psychosocial support, survivor protection, referral systems, and reintegration.

- Provide mentoring support to partners and relevant IJM staff if required.

- Support follow-up assessments to determine whether training and capacity-building interventions are being effectively applied in practice.

Research and Learning:

- Assist the Social Service Manager with data collection and analysis of aftercare standardized indicators in collaboration with the M&E team.

- Document the best practices and lessons learned on Aftercare development for trafficking in persons and share with the team.

Documentation, Reporting & Data Management:

- Maintain accurate, timely, and confidential documentation of social service interventions and survivor-related activities in accordance with IJM standards.

- Ensure appropriate documentation of assessments, care plans, referrals, follow-up activities, service outcomes, and case closure.

- Collect and maintain relevant social service and Aftercare data for program monitoring and analysis.

- Prepare periodic reports, case summaries, partner updates and other documentation as required.

- Monitor progress against assigned social service and Aftercare targets and contribute to monthly, quarterly and annual reporting.

- Analyze casework and service-delivery information to identify trends, gaps and opportunities for program improvement.

- Assist in the development of briefs, papers, fact sheets, and other communication resources as necessary that articulate IJM's approach and strategy for Aftercare.

General Accounting & Statutory Compliance:

- To facilitate and foster excellence in logistical support, technological improvements and quick turnaround in payment process through efficient documentation, excellent stewardship and implementation of good practice.

- Ensure to follow and implement IJM safety and financial manual.

- Ensure to have error free, zero-fraud accounts.

- Monitor and control budgetary allocations to ensure fiscal resources are being used effectively and efficiently.

- Participate in staff training of accounting processes and ensure efficient accounting if and when required.

Qualifications:

- Bachelor’s or master’s degree in social work, Psychology, Sociology, Child Development, Social Science, Counseling, or another relevant field.

- Minimum 3–5 years of relevant professional experience in social services, child protection, case management, psychosocial support, survivor support, trafficking, violence against children, or related areas.

- Demonstrated experience working with survivors of abuse, exploitation, trafficking or other forms of violence, preferably children and adolescents.

- Experience working with government social service agencies, NGOs, shelters, community-based organizations or other service providers.

- Experience in case management, psychosocial support, referral coordination or rehabilitation/reintegration programming.

- Experience in providing training, mentoring or technical support to colleagues, government officials or partner organizations is preferred.

- Experience working within multidisciplinary teams, particularly with law enforcement, justice-sector professionals, social service providers and NGOs, is an advantage.

- Experience in documentation, reporting, data management and program monitoring is required.

Technical Competencies:

- Strong understanding of trauma-informed, survivor-centered and child-sensitive approaches within case management and/or clinical interventions.

- Fluent in written and oral communication in Bengali and English.

- Knowledge of child protection, human trafficking, CSEC, safeguarding, reintegration and survivor empowerment approaches.

- Care planning, referral and case coordination skills.

- Strong negotiation and stakeholder engagement skills.

- Documentation and report writing skills.

- Good analytical and problem-solving skills.

- Ability to maintain confidentiality and appropriately manage sensitive survivor information.

- Training and curriculum development

- High level of proficiency with Microsoft Office applications and data management systems

Non-Technical Competencies:

- Passionate about the most vulnerable.

- Humble and flexible.

- Courageous, with the ability to think differently.

- Attention to detail, organized, and disciplined.

- Stress management with a sustained positive attitude.

- High level of honesty, integrity, and confidentiality.

- Respectful of others' opinions.

- Strong organizational and problem-solving skills.

- Multicultural awareness and competency

- Commitment to IJM's mission and values, including bridge-building and professionalism.

Other Duties:

The candidate should be willing to travel across Bangladesh and internationally for official purposes when needed. This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor.

Application Process:

Upload Resume & Cover Letter in one PDF document and send the application to bangladeshrecruitment@ijm.org

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding

Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate's value congruence and thorough background, police clearance, and reference check processes.

দায়িত্ব

• Provide technical assistance and support to casework teams, law enforcement authorities, prosecutors, and social service actors in the delivery of trauma-informed and survivor-centered social services to survivors of THB and CSEC.
• Ensure the holistic assessment of survivors’ strengths, vulnerabilities, risks, family and community environments, and social service needs.
• Ensure the development, implementation and periodic review of individualized care, safety, restoration and reintegration plans.
• Ensure the post-release services to beneficiaries who have been victims of trafficking.
• Hand-hold government, shelter and civil society partners in multi-disciplinary and trauma-informed psychosocial care for beneficiaries that results in reduced vulnerability to re-victimization.
• Support survivors during different stages of the justice and recovery process, including referral to appropriate social, psychosocial, health, shelter, education, livelihood and reintegration services.
• Identify protection, safety and service-delivery concerns and promptly escalate significant risks or complex cases to the Social Service Manager and relevant leadership.
• Ensure all social service interventions are delivered in accordance with IJM policies, safeguarding standards, ethical principles and applicable case management procedures.
• Support the Social Service Manager and Divisional team in translating national and regional Aftercare strategies into effective field-level social service practices.
• Identify emerging social service needs, trends, challenges and service gaps affecting survivors of THB and CSEC.
• Conduct or support assessments of government, shelter and civil society social service systems to identify strengths, gaps and opportunities for improvement.
• Support the development, adaptation and implementation of tools, guidelines, referral mechanisms, case management resources and other social service products.
• Research relevant government rehabilitation, reintegration, child protection and social welfare programs and identify opportunities for connecting IJM survivors with appropriate services.
• Document promising practices, lessons learned, and challenges in social service and Aftercare programming and share these with the relevant team members.
• Contribute to the development and refinement of trauma-informed and survivor-centered models of care.
• Support the Social Service Manager in identifying opportunities to strengthen the quality, accessibility, and sustainability of social services available to survivors.
• Assist the team in identifying professional and experienced CSOs, foundations, and survivor groups who can support IJM to smooth implementation of casework interventions.
• Establish and maintain effective working relationships with the Department of Social Services (DSS), government social workers, government residential and shelter facilities, NGOs, CSOs, community-based organizations and other service providers.
• Develop and maintain an updated mapping of relevant social service providers and referral resources.
• Strengthen referral pathways to ensure survivors have timely access to appropriate social, psychosocial, health, education, shelter, livelihood and reintegration services.
• Regular follow-up with partner organizations to monitor the quality and appropriateness of services provided to CSEC victims and survivors.
• Represent IJM in relevant technical meetings, consultations, workshops and coordination forums when delegated.
• Work collaboratively with government and non-governmental stakeholders to promote trauma-informed and survivor-centered approaches.
• Identify the strengths and capacity gaps among the government and partners' service providers and recommend appropriate training and mentoring support.
• Contribute to the development and adaptation of training materials, tools, job aids, and learning resources.
• Support in organizing and delivering capacity-building initiatives for government social service officers, shelter staff, partner organizations, and relevant IJM personnel.
• Serve as a resource person as needed for the capacity-building initiatives by IJM on topics related to trauma-informed social services, case management, psychosocial support, survivor protection, referral systems, and reintegration.
• Provide mentoring support to partners and relevant IJM staff if required.
• Support follow-up assessments to determine whether training and capacity-building interventions are being effectively applied in practice.
• Assist the Social Service Manager with data collection and analysis of aftercare standardized indicators in collaboration with the M&E team.
• Document the best practices and lessons learned on Aftercare development for trafficking in persons and share with the team.
• Maintain accurate, timely, and confidential documentation of social service interventions and survivor-related activities in accordance with IJM standards.
• Ensure appropriate documentation of assessments, care plans, referrals, follow-up activities, service outcomes, and case closure.
• Collect and maintain relevant social service and Aftercare data for program monitoring and analysis.
• Prepare periodic reports, case summaries, partner updates and other documentation as required.
• Monitor progress against assigned social service and Aftercare targets and contribute to monthly, quarterly and annual reporting.
• Analyze casework and service-delivery information to identify trends, gaps and opportunities for program improvement.
• Assist in the development of briefs, papers, fact sheets, and other communication resources as necessary that articulate IJM's approach and strategy for Aftercare.
• To facilitate and foster excellence in logistical support, technological improvements and quick turnaround in payment process through efficient documentation, excellent stewardship and implementation of good practice.
• Ensure to follow and implement IJM safety and financial manual.
• Ensure to have error free, zero-fraud accounts.
• Monitor and control budgetary allocations to ensure fiscal resources are being used effectively and efficiently.
• Participate in staff training of accounting processes and ensure efficient accounting if and when required.

যোগ্যতা

• Bachelor’s or master’s degree in social work, Psychology, Sociology, Child Development, Social Science, Counseling, or another relevant field.
• Minimum 3–5 years of relevant professional experience in social services, child protection, case management, psychosocial support, survivor support, trafficking, violence against children, or related areas.
• Demonstrated experience working with survivors of abuse, exploitation, trafficking or other forms of violence, preferably children and adolescents.
• Experience working with government social service agencies, NGOs, shelters, community-based organizations or other service providers.
• Experience in case management, psychosocial support, referral coordination or rehabilitation/reintegration programming.
• Experience in providing training, mentoring or technical support to colleagues, government officials or partner organizations is preferred.
• Experience working within multidisciplinary teams, particularly with law enforcement, justice-sector professionals, social service providers and NGOs, is an advantage.
• Experience in documentation, reporting, data management and program monitoring is required.
• Strong understanding of trauma-informed, survivor-centered and child-sensitive approaches within case management and/or clinical interventions.
• Fluent in written and oral communication in Bengali and English.
• Knowledge of child protection, human trafficking, CSEC, safeguarding, reintegration and survivor empowerment approaches.
• Care planning, referral and case coordination skills.
• Strong negotiation and stakeholder engagement skills.
• Documentation and report writing skills.
• Good analytical and problem-solving skills.
• Ability to maintain confidentiality and appropriately manage sensitive survivor information.
• Training and curriculum development
• High level of proficiency with Microsoft Office applications and data management systems

দক্ষতা

• Case Management
• Child Protection
• Microsoft Office
• Psychosocial Support
• Referral Coordination
• Report Writing
• Training and Curriculum Development