Senior Services Operations Administrator

চাকরির বিবরণ

Optimizely is seeking a Professional Services Operations Administrator for its IT Systems team in Dhaka. This is an individual contributor role for someone who understands how Professional Services organisations operate (project delivery, resource planning, utilisation management and revenue recognition) and can turn that knowledge into well-run systems and operational workflows. The role owns the administration and optimisation of the PS and CX systems with a high degree of autonomy. Familiarity with platforms such as Kantata or ClickUp is a bonus but not a prerequisite. Working hours are Monday to Friday, 2 PM to 10 PM, in a hybrid arrangement.

দায়িত্ব

• Own the day-to-day administration, configuration, and optimization of Professional Services Automation (PSA) and project management platforms used across the CX organization
• Manage user access, permissions, workflows, templates, and system configurations in alignment with governance standards
• Ensure accurate data flow between PSA platforms, CRM (Salesforce), finance systems, and other CX tools to support resourcing, utilization, forecasting, and reporting
• Support and maintain middleware and integration applications (e.g., Workato, Zapier, Boomi, MuleSoft) used to automate workflows and synchronize data
• Troubleshoot integration issues, identify root causes, and partner with technical teams to resolve data discrepancies or workflow failures
• Take ownership of CX system enhancements, including AI-assisted workflows, from intake through implementation, testing, and validation
• Independently run and maintain standard utilization, capacity, and services performance data and financial processes on a monthly, quarterly, and annual basis
• Respond to ad-hoc reporting and data analysis requests and perform routine data quality checks across systems and integrations
• Document system processes, configurations, integrations, and operational workflows
• Identify operational inefficiencies and system gaps, and propose and implement improvements
• Partner with Professional Services, Customer Success, Finance, Sales Operations, and Technology teams to support CX system and integration needs

যোগ্যতা

• 3+ years of experience in the Professional Services industry, preferably within a SaaS or technology organization
• Strong working knowledge of PS lifecycle concepts: project delivery, resource management, utilization tracking, capacity planning, revenue recognition, and delivery governance
• Experience in a PS operations, business systems, project management, or delivery management role with direct responsibility for tooling, data, or reporting
• 2+ years of Salesforce experience supporting post-sales, services, or operational workflows
• Experience supporting or administering at least one PSA, project management, or professional services platform
• Experience with middleware or integration platforms (e.g., Workato, Zapier, Boomi, MuleSoft, Make, or similar iPaaS tools)
• Demonstrated ability to work independently, manage competing priorities, and drive outcomes with minimal supervision
• Bachelor's degree or equivalent experience / professional certification
• Good English communication skills
• Nice to have: Kantata administration, ClickUp administration, PMP / CAPM / Prince2, Certinia or ServiceNow PSA certification, BI dashboards (Tableau, Looker, Power BI)

সুবিধা

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Vacation days and annual work/service anniversary leave
• Parental leave (both maternity and paternity)
• Health insurance
• Free communal transport inside Dhaka to and from the office
• Free catered lunch every day

দক্ষতা

• Process Improvement
• Professional Services Automation
• Reporting
• Salesforce
• Workato