SaaS Customer Experience Lead

চাকরির বিবরণ

Next Level Bangladesh is looking for a MERN stack developer with fluent spoken English who wants to explore how customers experience and use a SaaS product. You will work directly with international clients, understand their challenges, explain features, and troubleshoot issues. This customer-facing role lets you use your development knowledge to connect customer needs with product improvements. Night shift to align with US business hours, hybrid, 6 days per week. Location: 644/3, 3rd Floor, Golden Plaza, Bashar Road, Boalia, Rajshahi-6100. Application is mandatory with a CV and a 2-3 minute English video covering a brief introduction to your MERN stack experience and a demonstration of one feature from a SaaS application you built or contributed to, explained as if guiding a nontechnical customer.

দায়িত্ব

• Communicate with clients in English through chat, SMS, and inbound and outbound calls
• Explain product features and help customers use them effectively
• Troubleshoot issues using your understanding of frontend, backend, APIs, and databases
• Onboard new clients and guide them through product workflows
• Reproduce reported issues and provide clear findings to the development team
• Identify recurring problems and recommend improvements based on customer feedback

যোগ্যতা

• Strong practical experience with the MERN stack, including SaaS application development
• Fluent spoken English and strong written communication
• Ability to explain technical concepts to nontechnical users
• Strong problem-solving skills, patience, and attention to detail
• A genuine interest in working directly with customers
• Availability to work night shifts
• Preferred: experience working with international clients
• Preferred: experience supporting, demonstrating, or onboarding users to a SaaS product

দক্ষতা

• Customer Support
• English Communication
• MERN Stack
• SaaS
• Troubleshooting