Revenue Management Systems Officer

চাকরির বিবরণ

Synopsis

As Product Specialist – Cargo Digital Systems, you will support the delivery, enhancement, and day-to-day evolution of Etihad Cargo’s digital platforms and commercial systems ecosystem, with a strong focus on the Cargo Booking Website, API integrations, and internally developed digital applications.

You will work closely with Product Owners, Cargo business stakeholders, DT&I, vendors, and development teams to gather requirements, define solutions, coordinate deliveries, perform testing activities, and support continuous product improvements.

The role combines product analysis, business process understanding, technical coordination, and hands-on support for digital product development initiatives. You will contribute to Agile product delivery while supporting the development and enhancement of web applications built primarily using JavaScript and React technologies.

দায়িত্ব

• Prioritize and coordinate the delivery of bug fixes, enhancements, and new releases for Cargo systems in collaboration with DT&I and Cargo stakeholders across Commercial and Operations.
• Support the delivery of enhancements, fixes, integrations, and new features across Etihad Cargo digital platforms and Cargo systems.
• Act as a key contributor for the Etihad Cargo Booking Website, supporting feature enhancements, business requirements gathering, testing activities, and coordination with vendors and developers.
• Support integration projects between Cargo systems, customer platforms, and third-party applications.
• Assist in the design, coordination, and delivery of small internal applications, automation tools, and operational support solutions.
• Gather and document business requirements from Commercial, Revenue Management, Pricing, Sales, Operations, Customs, and Ground Handling stakeholders.
• Translate business requirements into user stories, functional specifications, acceptance criteria, and process flows.
• Support backlog refinement, sprint planning, demos, and retrospectives.
• Coordinate closely with DT&I teams, vendors, and developers to ensure requirements and priorities are clearly understood.
• Perform User Acceptance Testing (UAT), regression testing, and validation of delivered functionalities.
• Track defects, support issue analysis, and coordinate resolution activities with vendors and technical teams.
• Support monitoring of product usage, operational KPIs, and user feedback to identify improvement opportunities.
• Contribute to UX improvements by supporting the design of intuitive and efficient user workflows.
• Support lightweight technical activities such as data analysis, API testing, configuration validation, and basic scripting/automation initiatives.
• Assist in maintaining documentation including release notes, process documentation, test scenarios, and knowledge articles.
• Ensure solutions comply with Etihad standards related to security, governance, and operational reliability.

যোগ্যতা

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Analytics, or related discipline.
• Minimum 3 years of experience in product analysis, digital products, system support, or business systems environments, preferably within cargo, aviation, logistics, or e-commerce industries.
• Good understanding of Agile methodologies such as Scrum or SAFe.
• Familiarity with web technologies such as JavaScript, React, APIs, JSON, or modern web applications is preferred.
• Experience supporting digital platforms, customer portals, or API integrations is an advantage.
• Experience in User Acceptance Testing (UAT), defect management, and release coordination.
• Basic knowledge of SQL, Python, Power BI, or automation tools is advantageous.
• Strong analytical thinking and structured problem-solving skills.
• Excellent communication and stakeholder coordination abilities.
• Ability to work across business and technical teams in a collaborative environment.

দক্ষতা

• Airline Systems
• Data Analysis
• Revenue Management