Relationship Manager - Back Office

চাকরির বিবরণ

eduaid is seeking an organised, detail-oriented and client-focused Relationship Manager - Back Office (Passport & Citizenship) to manage client communication, documentation and coordination throughout the application process. This is a client relationship and back-office processing role that requires regular communication with clients, accurate documentation management, systematic follow-up, and close coordination with internal processing and accounts teams. Candidates with previous experience in immigration, migration, visa processing, professional consultancy, client relationship management or documentation-intensive services will have an advantage.

দায়িত্ব

• Manage communication with assigned existing and newly registered clients throughout their application journey
• Build and maintain professional, trusted relationships with clients
• Provide relevant information and updates regarding visa, migration and application requirements
• Respond to client enquiries professionally, accurately and promptly
• Collect, organise and maintain required client documentation
• Draft, proofread, format and review application-related documents
• Review supporting operational, financial and tax documents against relevant processing requirements
• Identify missing or incomplete information and follow up with clients accordingly
• Coordinate with internal processing teams to ensure required documentation is completed accurately and on time
• Work closely with the accounts team regarding client payments and related matters
• Coordinate with external professionals such as accountants, surveyors and tax lawyers when required
• Track the progress of assigned cases and maintain consistent follow-up on outstanding actions
• Maintain accurate, organised and up-to-date client records

যোগ্যতা

• Minimum 1 year of relevant professional experience
• Bachelor's degree in Commerce, Business Administration, Management, Finance, Accounting or another relevant business discipline
• Strong written and reading proficiency in English
• Strong working knowledge of Microsoft Excel
• Good general computer and IT skills
• Strong attention to detail, particularly when reviewing client, financial and supporting documents
• Good analytical and problem-solving ability
• Ability to manage multiple clients, cases, documents and deadlines simultaneously

দক্ষতা

• Case Management
• Client Communication
• CRM
• Documentation and Record Management
• Microsoft Excel
• Relationship Management