OSS Specialist Engineer

চাকরির বিবরণ

Banglalink is hiring an OSS Specialist Engineer in Dhaka to manage operations support system (OSS) software development projects from planning to closure, support and maintain OSS applications, and improve monitoring and reporting. The role works with Technology teams on servers, virtual machines, AI and LLM platforms, MCP integration, databases, operating systems and cybersecurity, follows ITIL processes to keep applications available within agreed SLAs, and manages software vendors. Candidates need a BSc in Engineering (Electrical or Computer Science) or a related field and 3 to 4 years of experience in the OSS domain, IT infrastructure or software development.

দায়িত্ব

• Manage OSS software development projects from planning to implementation and closure, ensuring timely delivery of milestones
• Prepare and track project plans covering timelines, budgets, resources, risks and progress
• Evaluate software solutions and vendors through technical reviews and product demonstrations
• Ensure proper software testing before implementation, including regression testing and fixing application issues before launch
• Manage OSS application support with Technology teams on servers, virtual machines, AI/LLM platforms, MCP integration, databases, operating systems and cybersecurity
• Ensure application availability and timely issue resolution following ITIL incident, problem and change management and agreed SLAs/OLAs
• Maintain OSS applications and services through regular maintenance, updates, integration, configuration and capacity planning
• Manage software vendors for quality support, timely service and delivery per agreed SLAs
• Improve reporting and monitoring by building dashboards, automating reports and setting alerts
• Maintain documentation and compliance with IT policies, change management processes, security standards and audit requirements

যোগ্যতা

• BSc in Engineering, Electrical or Computer Science or a related field
• 3 to 4 years of experience in the OSS domain, IT infrastructure or software development
• Knowledge of Unix OS, databases, Zabbix, Grafana and telecom EMS
• Experience in OSS, telco element management and fulfilment systems, change management and trouble ticketing
• Business-as-usual system support experience or work on large-scale software or IT projects
• Knowledge of IT and telecom OSS, DSS and BSS architecture
• Working knowledge of Unix, Kubernetes, Docker, databases, SNMP and ODBC
• Experience developing monitoring systems with open-source platforms such as Zabbix and Prometheus
• Strong vendor management and negotiation skills
• Good communication, collaboration, interpersonal and analytical skills

দক্ষতা

• Docker
• Grafana
• ITIL
• Kubernetes
• OSS
• Prometheus
• Unix
• Vendor Management
• Zabbix