Officer, Client Support

চাকরির বিবরণ

Social Marketing Company, a large well-reputed not-for-profit company involved in implementing health and family planning programs throughout the country, wishes to recruit an Officer, Client Support (Department/Division: Program; 1 vacancy) for the reception/OPD of SMC Diagnostic and Consultation Centre, Darussalam.

Job type: Contractual. Job location: Dhaka. Salary: Negotiable. Qualified women candidates are encouraged to apply.

How to apply: apply online through SMC's own job page (https://www.smc-bd.org/job/details/2083), or send a detailed CV with names and contact information of two referees, a written application and a recent passport size color photograph to GM-HR and Procurement, Social Marketing Company, SMC Tower, 33 Banani C/A, Dhaka-1213, mentioning the position on top of the envelope. Last date of application: October 31, 2026.

SMC is an Equal Opportunity Employer and welcomes applications from qualified individuals regardless of gender, religion, ethnicity, or background.

দায়িত্ব

• Perform duties at the reception/OPD of SMC Diagnostic and Consultation Centre, Darussalam.
• Greet clients courteously and ensure a positive customer experience by maintaining high standards of service quality.
• Accurately register all clients in the Clinic Management Software and maintain up-to-date patient records.
• Counsel patients regarding doctor appointments, diagnostic services, consultation procedures, and follow-up services.
• Maintain proper documentation and records of client services and generate reports as required by clinic management.
• Document customer feedback, complaints, and suggestions and share them with clinic management to support service improvement.
• Coordinate with doctors, consultants, and other clinic staff to ensure smooth client flow and timely service delivery.
• Maintain confidentiality of patient information and professionalism in all client interactions.
• Ensure compliance with the policies, procedures, and service standards of SMC Diagnostic and Consultation Centre, Darussalam.

যোগ্যতা

• Graduate in any discipline from any reputed institution.
• Age maximum 35 years.

দক্ষতা

• Clinic management software
• Customer service
• Front desk
• Patient registration
• Record keeping