Loyalty Marketing Specialist

চাকরির বিবরণ

• Manage and maintain accurate guest profiles, preferences, birthdays, anniversaries, and other relevant guest information.

• Ensure all guest and reservation data is complete, accurate, and updated in the system.

• Conduct daily checks and analysis of reservation activity, booking patterns, and guest information.

• Monitor booking sources and channels to support business and marketing reporting.

• Utilize guest data to develop personalized offers, promotions, and targeted marketing campaigns.

• Support the execution of newsletters, SMS campaigns, promotional emails, and guest communications.

• Collaborate with the Marketing team to improve guest engagement and campaign effectiveness.

• Identify and support upselling opportunities for events, experiences, and other relevant offerings.

• Support the development and management of guest loyalty and retention programs.

• Monitor loyalty program participation and recommend initiatives to increase repeat visits.

• Conduct competitor research on reservation systems, loyalty programs, and guest engagement strategies.

• Benchmark competitor practices and identify opportunities to improve the guest experience.

• Prepare regular reports on reservations, guest activity, loyalty performance, and marketing campaigns.

• Analyze guest and campaign data to identify trends, opportunities, and areas for improvement.

• Provide actionable insights and recommendations to management and the Marketing team to strengthen guest engagement, retention, and overall business performance.

Requirements:

• Minimum 2–3 years of relevant experience in a 5-star hotel or luxury hospitality environment.

• Experience in CRM, Guest Relations, Marketing, Reservations, Loyalty Programs, or a related field.

• Bachelor’s degree or diploma in Hospitality, Marketing, Business Administration, or a related discipline.

• Strong experience in guest data management and maintaining accurate guest profiles.

• Familiarity with CRM, reservation, loyalty, and guest engagement systems.

• Strong analytical skills with excellent attention to detail and data accuracy.

• Excellent English communication skills, both written and spoken.

• Arabic language skills will be considered an advantage.

• Confident and professional in dealing with guests, VIPs, and business partners.

• Strong understanding of guest engagement, loyalty programs, and personalized guest experiences.

• Ability to analyze guest, reservation, marketing, and competitor data and provide actionable insights.

• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.

• Strong interpersonal and collaboration skills, with the ability to work effectively with F&B, Sales, Marketing, and Operations teams.

• Flexible and willing to work beyond regular office hours, including weekends and holidays, when required for hotel events and business activities.

• Professional, proactive, and commercially minded, with a strong focus on guest satisfaction, retention, loyalty growth, and generating business opportunities.

দায়িত্ব

• Manage and maintain accurate guest profiles, preferences, birthdays, anniversaries, and other relevant guest information.
• Ensure all guest and reservation data is complete, accurate, and updated in the system.
• Conduct daily checks and analysis of reservation activity, booking patterns, and guest information.
• Monitor booking sources and channels to support business and marketing reporting.
• Utilize guest data to develop personalized offers, promotions, and targeted marketing campaigns.
• Support the execution of newsletters, SMS campaigns, promotional emails, and guest communications.
• Collaborate with the Marketing team to improve guest engagement and campaign effectiveness.
• Identify and support upselling opportunities for events, experiences, and other relevant offerings.
• Support the development and management of guest loyalty and retention programs.
• Monitor loyalty program participation and recommend initiatives to increase repeat visits.
• Conduct competitor research on reservation systems, loyalty programs, and guest engagement strategies.
• Benchmark competitor practices and identify opportunities to improve the guest experience.
• Prepare regular reports on reservations, guest activity, loyalty performance, and marketing campaigns.
• Analyze guest and campaign data to identify trends, opportunities, and areas for improvement.
• Provide actionable insights and recommendations to management and the Marketing team to strengthen guest engagement, retention, and overall business performance.

যোগ্যতা

• Minimum 2–3 years of relevant experience in a 5-star hotel or luxury hospitality environment.
• Experience in CRM, Guest Relations, Marketing, Reservations, Loyalty Programs, or a related field.
• Bachelor’s degree or diploma in Hospitality, Marketing, Business Administration, or a related discipline.
• Strong experience in guest data management and maintaining accurate guest profiles.
• Familiarity with CRM, reservation, loyalty, and guest engagement systems.
• Strong analytical skills with excellent attention to detail and data accuracy.
• Excellent English communication skills, both written and spoken.
• Arabic language skills will be considered an advantage.
• Confident and professional in dealing with guests, VIPs, and business partners.
• Strong understanding of guest engagement, loyalty programs, and personalized guest experiences.
• Ability to analyze guest, reservation, marketing, and competitor data and provide actionable insights.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Strong interpersonal and collaboration skills, with the ability to work effectively with F&B, Sales, Marketing, and Operations teams.
• Flexible and willing to work beyond regular office hours, including weekends and holidays, when required for hotel events and business activities.
• Professional, proactive, and commercially minded, with a strong focus on guest satisfaction, retention, loyalty growth, and generating business opportunities.

সুবিধা

• Exclusive global benefits, including special hotel rates for you and your loved ones at Radisson hotels worldwide
• Local perks and rewards
• Investment in growth, learning and career development

দক্ষতা

• CRM
• Data Analysis
• Email Marketing
• Excel
• Loyalty Programs