Housekeeping Desk Coordinator

চাকরির বিবরণ

• Coordinate daily housekeeping activities and maintain effective communication with Housekeeping, Front Office, Engineering, and other departments.

• Monitor and update guest room status accurately in the Opera PMS.

• Follow up on room readiness, vacant/occupied rooms, priority rooms, VIP rooms, and out-of-order rooms.

• Receive, record, coordinate, and follow up on guest requests related to housekeeping.

• Maintain accurate daily housekeeping reports, records, and checklists.

• Communicate room discrepancies between Housekeeping and Front Office and ensure timely resolution.

• Coordinate with Housekeeping Supervisors regarding room assignments, cleaning progress, and special requests.

• Record and follow up on maintenance issues in coordination with the Engineering Department.

• Maintain proper records of lost and found items and housekeeping-related guest requests.

• Handle telephone calls, messages, and internal communications professionally and efficiently.

• Assist the Housekeeping Manager and Assistant Housekeeping Manager with daily administrative and operational tasks.

• Prepare reports and provide accurate information to the Housekeeping Manager and Assistant Housekeeping Manager.

• Ensure all guest requests and departmental communications are followed up promptly.

• Maintain confidentiality and demonstrate professionalism when handling guest and hotel information.

• Follow hotel policies, procedures, SOPs, hygiene standards, and 5-star service standards.

Requirements:

• Minimum 2 years of experience in a Housekeeping Desk, Housekeeping Coordinator, or similar hotel operations position, preferably in a 4- or 5-star hotel.

• Good verbal and written English communication skills.

• Good computer knowledge, including MS Office, Word, Excel, and Outlook.

• Working knowledge of Opera PMS is required.

• Good understanding of hotel housekeeping operations and room status procedures.

• Experience coordinating with Front Office, Engineering, Laundry, and other hotel departments.

• Strong organizational and multitasking skills.

• Ability to prepare and maintain accurate daily reports.

• Good telephone etiquette and professional communication skills.

• Ability to handle guest requests efficiently and follow up until completion.

• Strong attention to detail and ability to work under pressure.

• Positive attitude and strong teamwork skills.

দায়িত্ব

• Coordinate daily housekeeping activities and maintain effective communication with Housekeeping, Front Office, Engineering, and other departments.
• Monitor and update guest room status accurately in the Opera PMS.
• Follow up on room readiness, vacant/occupied rooms, priority rooms, VIP rooms, and out-of-order rooms.
• Receive, record, coordinate, and follow up on guest requests related to housekeeping.
• Maintain accurate daily housekeeping reports, records, and checklists.
• Communicate room discrepancies between Housekeeping and Front Office and ensure timely resolution.
• Coordinate with Housekeeping Supervisors regarding room assignments, cleaning progress, and special requests.
• Record and follow up on maintenance issues in coordination with the Engineering Department.
• Maintain proper records of lost and found items and housekeeping-related guest requests.
• Handle telephone calls, messages, and internal communications professionally and efficiently.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager with daily administrative and operational tasks.
• Prepare reports and provide accurate information to the Housekeeping Manager and Assistant Housekeeping Manager.
• Ensure all guest requests and departmental communications are followed up promptly.
• Maintain confidentiality and demonstrate professionalism when handling guest and hotel information.
• Follow hotel policies, procedures, SOPs, hygiene standards, and 5-star service standards.

যোগ্যতা

• Minimum 2 years of experience in a Housekeeping Desk, Housekeeping Coordinator, or similar hotel operations position, preferably in a 4- or 5-star hotel.
• Good verbal and written English communication skills.
• Good computer knowledge, including MS Office, Word, Excel, and Outlook.
• Working knowledge of Opera PMS is required.
• Good understanding of hotel housekeeping operations and room status procedures.
• Experience coordinating with Front Office, Engineering, Laundry, and other hotel departments.
• Strong organizational and multitasking skills.
• Ability to prepare and maintain accurate daily reports.
• Good telephone etiquette and professional communication skills.
• Ability to handle guest requests efficiently and follow up until completion.
• Strong attention to detail and ability to work under pressure.
• Positive attitude and strong teamwork skills.

সুবিধা

• Exclusive global benefits, including special hotel rates for you and your loved ones at Radisson hotels worldwide
• Local perks and rewards
• Investment in growth, learning and career development

দক্ষতা

• Excel
• MS Office
• Opera PMS
• Reporting