Help Desk Executive

চাকরির বিবরণ

Dynamic Solution Innovators (DSi) is a software company based in Dhaka, Bangladesh, providing software services since 2001 to clients in the USA, England, New Zealand, Asia and Africa, with 280+ employees. Its projects include nationwide primary and secondary education ERP solutions for the Bangladesh Government, a Higher Education Management System running in 400+ US universities and a banking compliance system running in 200+ US financial institutions. We are looking for a proactive and service-oriented Help Desk Executive to provide technical assistance to employees and users. The incumbent will be responsible for responding to support requests, troubleshooting basic technical issues, maintaining IT support records, and ensuring timely resolution of technical problems.

দায়িত্ব

• Respond to IT-related queries and support requests through phone, email, and ticketing systems.
• Diagnose and troubleshoot basic hardware, software, network, and system-related issues.
• Provide first-level technical support for desktops, laptops, printers, email, and other IT equipment.
• Install, configure, and maintain operating systems, software applications, and peripheral devices.
• Create, update, and track support tickets to ensure timely resolution of reported issues.
• Escalate complex technical problems to the appropriate IT team or specialist.
• Assist with user account setup, password resets, and access-related requests.
• Maintain proper documentation of IT issues, solutions, inventory, and support activities.
• Support employee onboarding and offboarding by preparing and collecting IT equipment.
• Ensure compliance with IT policies, security guidelines, and standard operating procedures.

যোগ্যতা

• Basic knowledge of computer hardware, software, operating systems, and networking.
• Familiarity with Microsoft Windows, Microsoft Office applications, printers, and email systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good verbal and written communication skills.
• Ability to manage multiple support requests and prioritize tasks effectively.
• Strong customer service orientation and a professional attitude.
• Ability to work independently and collaboratively within a team.
• Bachelor’s degree or Diploma in Computer Science, IT, Computer Engineering, or a related field.
• Relevant technical certifications will be considered an advantage.
• 1–2 years of experience in IT support, help desk, or technical support is preferred.
• Fresh graduates with relevant technical knowledge and a willingness to learn are encouraged to apply.