Head, Local Shops

চাকরির বিবরণ

The Head of Shops - Bangladesh is a senior leadership role responsible for shaping and executing the marketplace experience strategy for the Q-Commerce platform across the country. The position drives growth and operational excellence by leading a team of Strategic and Key Account Managers to deliver a seamless, high-quality experience for vendors, retail chains, and customers. This role plays a pivotal part in building a strong ecosystem of partners, driving efficiency across operations, and enabling data-driven decision-making to enhance commercial performance. By collaborating closely with cross-functional teams - including Operations, Commercial, and Product - the Head of Shops ensures strategic alignment and flawless execution of business priorities.

The role also champions customer-centric innovation and continuous improvement, designing scalable processes that reduce friction and elevate the overall vendor and customer experience. This position is key to strengthening foodpanda's leadership in Bangladesh's rapidly evolving Q-Commerce landscape.

দায়িত্ব

• Provide strategic leadership across commercial and operational functions to ensure strong marketplace performance and sustainable growth
• Lead, mentor, and develop the team to deliver operational excellence, strengthen collaboration, and achieve business objectives
• Define and execute a profitable business strategy that expands the vendor portfolio, deepens partnerships, and enhances customer value
• Build and maintain long-term partnerships with major retail chains and independent stores through negotiation and relationship management
• Identify market opportunities and develop initiatives that drive category growth nationwide
• Improve operational efficiency and scalability through data-driven processes, automation, and best practices
• Oversee and optimize KPIs related to growth, profitability, customer satisfaction, and team engagement
• Collaborate with Operations, Vendor Management, and Regional Leadership to ensure strategic alignment and execution
• Lead transformative initiatives to address operational challenges, enhance service quality, and drive continuous improvement
• Serve as the primary liaison for regional stakeholders

যোগ্যতা

• Minimum 10-12 years of experience in e-commerce, retail or marketplace management, or customer experience, with proven leadership of large, cross-functional teams
• Demonstrated success driving commercial growth and operational excellence in fast-paced, multi-sided marketplace environments
• Strong background in data-driven decision-making and interpreting key business metrics
• Proven expertise in account management, portfolio growth, and vendor relationship management, including negotiating partnerships with large retail chains and independent stores
• Excellent stakeholder management and communication skills
• Demonstrated ability to lead transformation initiatives, optimize processes, and implement scalable, customer-centric solutions
• Solid business and financial acumen, with experience in P&L management, strategic planning, and execution
• Thrives in dynamic, fast-growing environments, balancing strategic vision with hands-on execution

দক্ষতা

• Key Account Management
• P&L Management
• Q-Commerce
• Retail Partnerships
• Team Leadership