Director, Technology Account Management

চাকরির বিবরণ

The Technology Account Management Director plays a pivotal role in the successful deployment of Mastercard products and services and in managing customer relationships. The Dubai-based role works with internal teams, external partners and third-party processors, acting as a strategic consultant across product and service launches. Hybrid position, in the office on average 3 days per week.

দায়িত্ব

• Acts as central point of contact for customers and/or MasterCard customer representatives.
• Ensures resolution of day-to-day technical/operational issues, customer issues and/or as related to assigned delivery projects.
• Identifies and delivers against customer and Mastercard business and corporate objectives, opportunities, and commitments.
• Be a strong communicator, works with a sense of agility & urgency, while delivering quality output to customers and internal partners.
• Partners with cross functional partners including Sales, Marketing, and Products throughout Mastercard supporting the internal development and implementation of any new product and/or technology enhancement and support.
• Establishes close working relationships with internal and customer's executive- and decision-making-level contacts.
• Brings ability to enhance customer experience by driving business growth with portfolio optimization, emerging technologies, and find faster ways to get work done with sustained quality.
• Identifies and arranges for training and communication of operational enhancements.
• Participates in and contributes to account planning with customer and internal partners to prioritize strategic, mutually shared objectives.
• Works with internal colleagues to ensure customer's compliance with all Mastercard technology enhancements.

যোগ্যতা

• Preferably with 10 years of relevant experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management implementation experience in payments, banking or fintech companies.
• Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal MasterCard organization is essential.
• Ability to manage complexity and simplifying for customers and key stakeholders.
• Demonstrated operational excellence in managing escalations and timely responses.
• Ability to grasp technology details and bridge the gap between the business, product and technology that supports it.
• Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving as well as acting on feedback.
• Hybrid position with an expectation to be in office on an average 3 days per week

দক্ষতা

• Account management
• Customer relationship management
• Escalation management
• Payments
• Stakeholder management