Customer Service Manager

চাকরির বিবরণ

We are looking for an experienced and proactive Customer Service Manager to lead our customer service team, improve customer experience, and drive sales performance. If you have strong leadership skills, excellent communication abilities, and experience managing a sales-driven customer service team, we would love to hear from you.

The role is work from home, with the opportunity to grow with a fast-growing Bangladeshi skincare brand and direct exposure to the founders and business operations.

Experience in the following areas will be a strong advantage: e-commerce businesses; beauty, skincare, fashion, or lifestyle brands; Facebook and Instagram customer service; WhatsApp Business; Shopify; CRM tools and customer databases; sales-driven customer service teams.

Salary: BDT 15,000–20,000 (negotiable based on performance), paid between the 1st and 3rd of each month.

How to apply: send your CV to hr@orbitedge.agency with the subject "Application — Customer Service Manager", along with a short introduction covering your previous customer service and team-management experience, the number of team members you have managed, and why you believe you are the right fit for this role.

দায়িত্ব

• Lead and manage the entire Customer Service (CS) team and sub-teams.
• Monitor daily customer communications across Facebook, Instagram, WhatsApp, the website, and other channels.
• Ensure consistent brand voice, product knowledge, and service standards across all customer interactions.
• Set, monitor, and report individual and team KPIs, sales performance, and commission targets.
• Ensure customer data, leads, and follow-ups are properly collected, updated, and securely maintained.
• Recruit, onboard, and train new team members.
• Coach team members to improve communication, conversion rates, and sales performance.
• Handle escalated customer issues and make day-to-day decisions in the best interest of the business.
• Identify operational challenges, recommend solutions, and continuously improve customer service processes.
• Act as the primary representative of the CS team to the founders, providing regular updates, insights, and performance reports.

যোগ্যতা

• 2–4+ years of experience in Customer Service or Customer Experience, preferably with team-lead or managerial responsibilities.
• Proven experience managing or supervising a team.
• Strong communication skills in both Bangla and English.
• Excellent organizational, reporting, and problem-solving skills.
• Comfortable working with numbers, spreadsheets, KPIs, and performance reports.
• A good understanding of sales, customer psychology, and conversion optimization.
• Ability to train, coach, and motivate team members.
• Ability to work independently, take ownership, and make decisions.
• Strong attention to detail and a professional, calm, and empathetic approach to customer interactions.

সুবিধা

• Work from home
• Salary paid between the 1st and 3rd of each month
• Performance-based growth opportunities
• Team commission and incentive structure
• Direct exposure to the founders and business operations

দক্ষতা

• CRM
• Customer Experience
• KPI Reporting
• Sales Coaching
• Shopify
• Team Management
• WhatsApp Business