Channel Operations Manager

চাকরির বিবরণ

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets, operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan and the Philippines. The Channel Operations Manager is responsible for the day-to-day operations, stability and business coordination of local financial and payment channels in Bangladesh, improving transaction success rates, maintaining channel stability, reducing transaction-related costs and ensuring timely detection, investigation and resolution of channel incidents. The role coordinates with banks, mobile financial service providers, payment institutions and internal technical and business teams, analyzes channel performance, optimizes operational processes, maintains partner relationships and supports new channel launches and business expansion. More than 60% of the role focuses on channel stability monitoring, incident investigation and issue coordination, with professional guidance from the Channel Operations team at China Headquarters.

দায়িত্ব

• Daily channel monitoring and stability management: manage day-to-day operations of local banks, mobile financial service providers, payment institutions and other integrated financial channels; monitor transaction volumes, success rates, response times, failure reasons, balances and transaction limits
• Channel incident investigation and resolution: analyze transaction statuses, error codes and system feedback; coordinate with external channel partners and internal technical and operations teams to find root causes and restore services promptly
• Emergency response and escalation: coordinate communications and responses during major or urgent production incidents, track progress, escalate critical issues and improve detection, escalation and recovery procedures
• Channel performance analysis and optimization: analyze success rates, channel costs, volumes, stability and failure reasons; develop and improve SOPs, incident-handling processes and emergency response plans
• Operational reporting: prepare daily and weekly channel operations reports and take part in regular Channel Operations meetings with China Headquarters
• Banking and payment partner coordination: maintain regular communication and working relationships with banks, mobile financial service providers, payment institutions and other channel partners
• Channel research and partnership support: collect information on channel fees, settlement cycles, transaction limits, service capabilities and market competition (commercial negotiations are led by the Bangladesh Business Lead)
• New channel launch and business expansion: validate channel capacity and operational readiness for new launches, capacity expansion and volume ramp-ups
• Market intelligence: monitor Bangladesh's payment industry, financial regulations, channel policies, payment behavior and competitive landscape
• Cross-functional coordination with the Bangladesh Business Lead, China Headquarters, Finance, Technology and Operations teams

যোগ্যতা

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field
• At least 7 to 10 years of relevant experience in payment operations, financial technology, banking, mobile financial services, e-commerce, or internet platforms
• Familiarity with Bangladesh's banking, mobile financial services, and payment industry ecosystem
• Experience working with local banks, payment institutions, or financial channel partners is an advantage
• Strong analytical skills and proficiency in Microsoft Excel or similar tools for operational data analysis and reporting
• Basic technical understanding and the ability to investigate channel issues using transaction details, error codes, and system feedback
• Ability to coordinate effectively with external partners and internal stakeholders during operational disruptions and urgent incidents

সুবিধা

• Competitive salary
• Festival bonuses
• Insurance
• Profit share

দক্ষতা

• Cross-Functional Coordination
• Incident Management
• Microsoft Excel
• Operational Data Analysis
• Partner Relationship Management
• Payment Channel Operations