Assistant Front Office Manager

চাকরির বিবরণ

Ready to turn every check-in into an unforgettable moment? As an Assistant Front Office Manager, you will champion our dynamic team by leading with dedication, driving guest satisfaction, and ensuring seamless departmental operations.

Key Responsibilities

• Host the Show: Supervise daily shift operations to guarantee a smooth guest journey.

• Drive Guest Satisfaction: Resolve guest feedback with empathy and care.

• Lead by Example: Model high service standards directly at the reception desk.

• Departmental Operations: Assist with scheduling, reporting, and administration.

• Collaboration: Coordinate closely with Housekeeping, Reservations, F&B and maintenance to ensure room readiness.

• Step Up: Lead the department during the Rooms Division Manager absence.

Requirements & Qualifications

• Experience: 3–5 years in hotel Front Office with 2 years minimum in a supervisory role.

• Mindset: Proactive, stress-resistant, and service-oriented.

• Skills: Strong organizational, multi-tasking, and motivational capabilities.

• Communication: Excellent verbal and written English; additional languages are a plus.

• Flexibility: Available for rotating shifts, weekends, and holidays.

• Systems: Familiarity with hotel PMS software like Opera.

• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.

• Problem-solving skills: Identifying and resolving issues that arise at the front desk.

• Staff training: Experience of training and development of front desk staff.

• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.

দায়িত্ব

• Host the Show: Supervise daily shift operations to guarantee a smooth guest journey.
• Drive Guest Satisfaction: Resolve guest feedback with empathy and care.
• Lead by Example: Model high service standards directly at the reception desk.
• Departmental Operations: Assist with scheduling, reporting, and administration.
• Collaboration: Coordinate closely with Housekeeping, Reservations, F&B and maintenance to ensure room readiness.
• Step Up: Lead the department during the Rooms Division Manager absence.

যোগ্যতা

• Experience: 3–5 years in hotel Front Office with 2 years minimum in a supervisory role.
• Mindset: Proactive, stress-resistant, and service-oriented.
• Skills: Strong organizational, multi-tasking, and motivational capabilities.
• Communication: Excellent verbal and written English; additional languages are a plus.
• Flexibility: Available for rotating shifts, weekends, and holidays.
• Systems: Familiarity with hotel PMS software like Opera.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.